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Device control policy problem

prosys

Hi All,

The device control section is not functioning or being recognized. I am running SEC 4.5 and AV 9.5. I have created numerous policies to test and none are working. The SEC is installed on Windows Server 2003 R2 x64 with SP2 and the clients are installed on Windows XP SP3. Any info on this would be appreciated. Thanks

:4015


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    I removed all sophos components in Add/Remove programs and deleted sophos registry entries on the client computer. I restarted the computer and protected it again. Restarted and still the same problem. Again there is no file named DEVAdapterConfig and no folder called Sophos Device Control. There is also no Device Control section in the GUI on the computer.

    I then removed Sophos from the computer and deleted registry entries again and restarted the computer. I added a new software subscription in the update manager and configured it to Sophos Anti-Virus 9.5 VDL4.55G on the SEC. In the distripution section I selected the correct update share and downloaded the latest updates for the update manager. In the updating policy for the endpoints I made sure the primary server address was correct and that the correct subscription was selected. I then checked that the correct updating poloicy was selected for the computer group and protected the computer again.

    Then after a restart of the protected computer there is still no change. There is no file named DEVAdapterConfig and no folder called Sophos Device Control. There is also no Device Control section in the GUI on the computer. I the SEC there is nothing listed under Data Control Scanning, Data Control Policy and Data Control Event Count

    :4043
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  • 0

    I removed all sophos components in Add/Remove programs and deleted sophos registry entries on the client computer. I restarted the computer and protected it again. Restarted and still the same problem. Again there is no file named DEVAdapterConfig and no folder called Sophos Device Control. There is also no Device Control section in the GUI on the computer.

    I then removed Sophos from the computer and deleted registry entries again and restarted the computer. I added a new software subscription in the update manager and configured it to Sophos Anti-Virus 9.5 VDL4.55G on the SEC. In the distripution section I selected the correct update share and downloaded the latest updates for the update manager. In the updating policy for the endpoints I made sure the primary server address was correct and that the correct subscription was selected. I then checked that the correct updating poloicy was selected for the computer group and protected the computer again.

    Then after a restart of the protected computer there is still no change. There is no file named DEVAdapterConfig and no folder called Sophos Device Control. There is also no Device Control section in the GUI on the computer. I the SEC there is nothing listed under Data Control Scanning, Data Control Policy and Data Control Event Count

    :4043
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