I recently upgraded my servers to Server 2008 r2 and was surprised to find that Sophos wouldn't run on it, so I ended up having to setup a windows 2003 virtual drive specifically for Sophos. However, this was 6 weeks agao and Sophos has not worked since. I did a backup and restore according to the instruction sheet, but although my main site was OK, communication to our second site was lost. All the pcs at the remote site showed up but showed 'awaiting policy transfer' on every single PC. After four weeks of calls to Sophos, they couldn't resolve it, so I installed a PC at the remote site and loaded a second copy of Enterprise console there which then worked, although I can no longer see the whole domain from the main site.
Some PCs were still not reporting back at the main site either, so following a tech sheet I removed the console from the main site, cleared all the files and registry settings out and did a clean reinstall. I then imported all the pcs again and did a reprotect. Result? All pcs remain greyed out and report "fffffd -This computer is not yet managed. The computer is protected but has not yet reported back". I've phoned Sophos almost every day for 6 weeks now and they still can't come up with a solution. I'm getting very frustrated with them -has anyone else ahd this problem? (It occurs on both XP and Windows 7 PCs).
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