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Unable to uninstall SAV and SUM from DC following migration

ajsmith

I have migrated a Windows Server 2008 R2 domain controller to a new domain following a recent infrastructure change.  Unfortunately I did not forsee not being able to uninstall both Software Update Manager and Sophos Anti-virus.

SUM uninstall fails with "[old domain name] is not a valid domain.

SAV uninstall fails stating "insufficient privileges", but I can't open the Sophos App to disable tamper protection "not a member of any of the Sophos groups". 

Any ideas?

:28943


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    HI

    Regarding SUM, I wonder if it's the data under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}\UserData

    That's used for the uninstall.  You could modify that with the new info.

    As for SAV, C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml, might hold the key, you could stop the SAVService, edit the file to ensure the local groups SID values are correct

    <roles>
    <role name="SophosAdministrator"><SID>S-1-5-21-3688356961-636679587-3887890101-1098</SID></role>
    <role name="SophosPowerUser"><SID>S-1-5-21-3688356961-636679587-3887890101-1097</SID></role>
    <role name="SophosUser"><SID>S-1-5-21-3688356961-636679587-3887890101-1096</SID></role>
    </roles>

    Hope it helps.

    Regards,

    Jak

    :28945
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  • 0

    HI

    Regarding SUM, I wonder if it's the data under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}\UserData

    That's used for the uninstall.  You could modify that with the new info.

    As for SAV, C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml, might hold the key, you could stop the SAVService, edit the file to ensure the local groups SID values are correct

    <roles>
    <role name="SophosAdministrator"><SID>S-1-5-21-3688356961-636679587-3887890101-1098</SID></role>
    <role name="SophosPowerUser"><SID>S-1-5-21-3688356961-636679587-3887890101-1097</SID></role>
    <role name="SophosUser"><SID>S-1-5-21-3688356961-636679587-3887890101-1096</SID></role>
    </roles>

    Hope it helps.

    Regards,

    Jak

    :28945
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