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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hi..!!

    1. Kindly unable Tamper proctection on the console if the service allowed.

    1. Run  \\IP of the server or either servername\sophosupdate\S000\SAVSCFXP\ on the issued Endpoint (Manual SAV installation accordingly)

    2. Right click and Install the Sophos Setup.exe as Administrator

    3. Key in the Administrator account to the Sophos Administrator

    4. After successful installation according the Sophos Administrator, The endpoint able to exclude the previous error.

    5. Enable back the Tamper proctection on the console if the service allowed.

    The below link helpfull for review:

    http://www.sophos.com/en-us/support/knowledgebase/12386.aspx

    http://www.sophos.com/en-us/support/knowledgebase/114191.aspx

    Hope it able to solve the issue which you faced.

    If the issue still on, kindly take SDU logs and send to Sophos Support.

    Best regards,

    Lingez

    ABS Malaysia

    :39635
Reply
  • 0

    Hi..!!

    1. Kindly unable Tamper proctection on the console if the service allowed.

    1. Run  \\IP of the server or either servername\sophosupdate\S000\SAVSCFXP\ on the issued Endpoint (Manual SAV installation accordingly)

    2. Right click and Install the Sophos Setup.exe as Administrator

    3. Key in the Administrator account to the Sophos Administrator

    4. After successful installation according the Sophos Administrator, The endpoint able to exclude the previous error.

    5. Enable back the Tamper proctection on the console if the service allowed.

    The below link helpfull for review:

    http://www.sophos.com/en-us/support/knowledgebase/12386.aspx

    http://www.sophos.com/en-us/support/knowledgebase/114191.aspx

    Hope it able to solve the issue which you faced.

    If the issue still on, kindly take SDU logs and send to Sophos Support.

    Best regards,

    Lingez

    ABS Malaysia

    :39635
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