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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hello Sophos

    This error is constant in multiple machines:

    SAU reinstallation failure: 1603

    See the log:

    --

    Write IDE that fixes the issue
    SAU files missing from the program files directory
    Writing false positive detections list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_001-FalsePosAll.txt
    Writing false positive moved list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_002-FalsePosMoved.txt
    Writing false positive moved to restore list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_003-ToRestoreMoved.txt
    Writing false positive deleted list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_004-FalsePosDeleted.txt
    Writing false positive deleted to restore list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_005-ToRestoreDeleted.txt
    No other files need to be moved back
    SAU files still missing after restoring moved files
    SAV files missing from the program files or common application data directories
    Restoring missing SAU files from the local cache
    Repairing SAU using 'Sophos AutoUpdate.msi'
    SAU reinstallation failure: 1603
    Starting SAV service
    Update was not triggered due to an earlier failure

    --

    How to solve this troubble?

    Regards

    Linck Tello Flores

    www.innovare.pe

    :33161
Reply
  • 0

    Hello Sophos

    This error is constant in multiple machines:

    SAU reinstallation failure: 1603

    See the log:

    --

    Write IDE that fixes the issue
    SAU files missing from the program files directory
    Writing false positive detections list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_001-FalsePosAll.txt
    Writing false positive moved list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_002-FalsePosMoved.txt
    Writing false positive moved to restore list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_003-ToRestoreMoved.txt
    Writing false positive deleted list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_004-FalsePosDeleted.txt
    Writing false positive deleted to restore list to .\2012-9-26_12-21-33_#PCCOL_EJE02#_005-ToRestoreDeleted.txt
    No other files need to be moved back
    SAU files still missing after restoring moved files
    SAV files missing from the program files or common application data directories
    Restoring missing SAU files from the local cache
    Repairing SAU using 'Sophos AutoUpdate.msi'
    SAU reinstallation failure: 1603
    Starting SAV service
    Update was not triggered due to an earlier failure

    --

    How to solve this troubble?

    Regards

    Linck Tello Flores

    www.innovare.pe

    :33161
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