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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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  • 0
    Robert_Leonard wrote:

    Go to your Update Manager.

    Uninstall the Sophos Agent

    Uninstall Remote Management System

    Uninstall Sophos Update manager

    Verify you have javab-jd.ide in your install share \\SERVER\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

    Hi,

    Please avoid uninstalling/attempting to uninstall our software. Cases where an unsuccessful attempt to uninstall the damaged components have been some of the more difficult cases to resolve. We are leveraging the working bits of our software as best we can to make solutions easier/quicker for affected customers, but uninstalling hampers that by removing components that are being leveraged. There is also a risk of damaging the installations further, making recovery steps more involved. Please see the KBA articles on this issue for assistance as the scripts within these KBAs are proving very helpful. Apologies for not posting the links again, just wanted to get this quick tidbit out.

    :32855
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  • 0
    Robert_Leonard wrote:

    Go to your Update Manager.

    Uninstall the Sophos Agent

    Uninstall Remote Management System

    Uninstall Sophos Update manager

    Verify you have javab-jd.ide in your install share \\SERVER\SophosUpdate\CIDs\S000\SAVSCFXP\savxp

    Hi,

    Please avoid uninstalling/attempting to uninstall our software. Cases where an unsuccessful attempt to uninstall the damaged components have been some of the more difficult cases to resolve. We are leveraging the working bits of our software as best we can to make solutions easier/quicker for affected customers, but uninstalling hampers that by removing components that are being leveraged. There is also a risk of damaging the installations further, making recovery steps more involved. Please see the KBA articles on this issue for assistance as the scripts within these KBAs are proving very helpful. Apologies for not posting the links again, just wanted to get this quick tidbit out.

    :32855
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