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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hello Sophos

    We have 2200 machines and have 896 machines affected, in all these the scrpt display this error:

    --

    SAU files still missing after restoring moved files
    SAV files missing from the program files or common application data directories
    Restoring missing SAU files from the local cache
    Repairing SAU using 'Sophos AutoUpdate.msi'
    SAU reinstallation failure: 1603
    Starting SAV service

    --

    Please, I need one method to reinstall correctly the SAU.

    Regards

    Linck Tello Flores

    :32805
Reply
  • 0

    Hello Sophos

    We have 2200 machines and have 896 machines affected, in all these the scrpt display this error:

    --

    SAU files still missing after restoring moved files
    SAV files missing from the program files or common application data directories
    Restoring missing SAU files from the local cache
    Repairing SAU using 'Sophos AutoUpdate.msi'
    SAU reinstallation failure: 1603
    Starting SAV service

    --

    Please, I need one method to reinstall correctly the SAU.

    Regards

    Linck Tello Flores

    :32805
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