Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1178 replies
  • Subscribers 1 subscriber
  • Views 3261567 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


This thread was automatically locked due to age.
Parents
  • 0
    VEL wrote:

    after "resolving" the issue, now my clients are throwing errors saying they haven't updated since different dates. Some are 9-21, some are 9-22, some are earlier.

    I have uninstall and re-installed the clients on some of these machines and they still show they are not up to date.

    When I look at my update Manager I get errors:
    Threat Detection data update failed

    Software Update failed

    Delivery failed for software subscription [subscription-name]. Access to the source update location is denied or the location is otherwise unavailable

    How do i fix the updating process so they all stay up to date.

    Hi VEL,

    On the face of it this error message susggests that your Update Manager may not have the correct credentials to update from the Sophos warehouse. If you haven't already I would suggest double checking the credentials used by your Update Manager. If you have already tried this then the following article may be use: http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

    Luke 

    :32719
Reply
  • 0
    VEL wrote:

    after "resolving" the issue, now my clients are throwing errors saying they haven't updated since different dates. Some are 9-21, some are 9-22, some are earlier.

    I have uninstall and re-installed the clients on some of these machines and they still show they are not up to date.

    When I look at my update Manager I get errors:
    Threat Detection data update failed

    Software Update failed

    Delivery failed for software subscription [subscription-name]. Access to the source update location is denied or the location is otherwise unavailable

    How do i fix the updating process so they all stay up to date.

    Hi VEL,

    On the face of it this error message susggests that your Update Manager may not have the correct credentials to update from the Sophos warehouse. If you haven't already I would suggest double checking the credentials used by your Update Manager. If you have already tried this then the following article may be use: http://www.sophos.com/en-us/support/knowledgebase/66176.aspx

    Luke 

    :32719
Children
No Data