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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hello mreaves, we are sorry you are having issues contacting us to resolve this problem. As has already been stated, the updating issue is likely to be due to credential errors.

    The logs statements look like it is failing with the initial credential checks that are used for updating the server and endpoints. If the endpoints are updating only from the CID then they will match the last update time of SUM. If your endpoints have a secondary update location of SOPHOS, and are still failing on an update, then it is likely you will need to get hold of our support team and confirm if there are any issues with your account. We have additional staff on the phones which are very busy at the moment but we are resolving calls as fast as is possible. The email queue is likewise very busy but these should be being addressed. 

    I understand the frustration of the situation you are in, but please continue trying to get hold of support, if you have raised an email ticket this will be being addressed as soon as we can. 

    :32717
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  • 0

    Hello mreaves, we are sorry you are having issues contacting us to resolve this problem. As has already been stated, the updating issue is likely to be due to credential errors.

    The logs statements look like it is failing with the initial credential checks that are used for updating the server and endpoints. If the endpoints are updating only from the CID then they will match the last update time of SUM. If your endpoints have a secondary update location of SOPHOS, and are still failing on an update, then it is likely you will need to get hold of our support team and confirm if there are any issues with your account. We have additional staff on the phones which are very busy at the moment but we are resolving calls as fast as is possible. The email queue is likewise very busy but these should be being addressed. 

    I understand the frustration of the situation you are in, but please continue trying to get hold of support, if you have raised an email ticket this will be being addressed as soon as we can. 

    :32717
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