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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    I've been trying since last week, none of the knowledge base things work, or the scripts or anything.

    None of my servers have been updated since the 19th of September, and none of my end points have been updated since the 19th of September.

    Trying to force an update on the Enterprise Console just comes up with "Software delivery failed"

    I get loads errors in the Log Viewer along the lines of...

    24/09/2012 13:16:09    Error    Failed to update the log viewer dictionary: 'Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.net/update/'.

    24/09/2012 13:16:09    Error    Failed to check update source status: 'Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.net/update/'.

    24/09/2012 13:16:09    Error    Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

    Sophos don't respond to e-mails, and the phone is constantly engaged.

    I am honestly thinking of just going with Avast Business as this is a nightmare.

    :32693
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  • 0

    I've been trying since last week, none of the knowledge base things work, or the scripts or anything.

    None of my servers have been updated since the 19th of September, and none of my end points have been updated since the 19th of September.

    Trying to force an update on the Enterprise Console just comes up with "Software delivery failed"

    I get loads errors in the Log Viewer along the lines of...

    24/09/2012 13:16:09    Error    Failed to update the log viewer dictionary: 'Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.net/update/'.

    24/09/2012 13:16:09    Error    Failed to check update source status: 'Couldn't authenticate user for resource with host server. URL was: http://dci.sophosupd.net/update/'.

    24/09/2012 13:16:09    Error    Decoding of product release Sophos Update Manager version RECOMMENDED was not done because the synchronization failed.

    Sophos don't respond to e-mails, and the phone is constantly engaged.

    I am honestly thinking of just going with Avast Business as this is a nightmare.

    :32693
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