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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hi Nathan,

    I want to make it short:

    Got two connections to Sophos Support in Northern Americas; one with Kirk (?) somewhere and some with James in Vancouver.

    Both of them fixed some issues online, but noone of them were able to help with all of it.

    So I once again request a major fix for the whole system: Erase the leftovers of the cluttered installation to prepare the ENTIRE environment for a reinstall.

    Is THIS too hard for you guys or is it a matter of just dropping Sophos into the arms of other competirors??? ..I don't want your techie stuff any longer; just want to have a solution before the CEO is calling me in Monday morning, .. where I at the moment would have to blame the whole matter on Sophos and have nothing to tell on how you solved it.

    To make it short for you: I need a procedure to uninstall ALL leftovers from your shrash, then reinstalling it properly on our system. Anything else is just a waste of time.

    :32569
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  • 0

    Hi Nathan,

    I want to make it short:

    Got two connections to Sophos Support in Northern Americas; one with Kirk (?) somewhere and some with James in Vancouver.

    Both of them fixed some issues online, but noone of them were able to help with all of it.

    So I once again request a major fix for the whole system: Erase the leftovers of the cluttered installation to prepare the ENTIRE environment for a reinstall.

    Is THIS too hard for you guys or is it a matter of just dropping Sophos into the arms of other competirors??? ..I don't want your techie stuff any longer; just want to have a solution before the CEO is calling me in Monday morning, .. where I at the moment would have to blame the whole matter on Sophos and have nothing to tell on how you solved it.

    To make it short for you: I need a procedure to uninstall ALL leftovers from your shrash, then reinstalling it properly on our system. Anything else is just a waste of time.

    :32569
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