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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Piratefishy wrote:

    I keep trying to follow the instructions here: http://www.sophos.com/en-us/support/knowledgebase/118327.aspx and can't get past the first part. I can't download javab-jd.ide at all. I've tried everything I've looked up, and followed the instructions listed but it won't download. When I try to update, it says no updates are required and so nothing comes through, but I've checked \Program Files (x86)\Sophos\Sophos Anti-Virus and it isn't there.

    I've disabled indexing, I've enabled Live Protection, I've added the exceptions...

    I'm not really that tech savvy (I'm a home user who gets Sophos through my university), so I need really plain instructions.


    Since you're obtaining your updates through your university, they will need to fix the update server first before you can get the file. Without access to it yourself, there isn't much more you can do on that front.

    With the changes you've made to the policy, you shouldn't be getting the alerts any more. If you open the Quarantine manager, select all the items detected, then click "Clear List", do any of them come back? If so, and you just need to get Sophos Anti-Virus to stop blocking your applications, delete the file agen-xuv.ide from C:\Program Files (x86)\Sophos\Sophos Anti-Virus\, then click Start > Run and type "services.msc" without the quotation marks. Once the Services snap-in opens, locate the Sophos Anti-Virus service and restart it. Clear the items from the Quarantine Manager as mentioned above and you should be all set. Once the university gets the update source straightened out, then you will resume receiving updates.

    :32561
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  • 0
    Piratefishy wrote:

    I keep trying to follow the instructions here: http://www.sophos.com/en-us/support/knowledgebase/118327.aspx and can't get past the first part. I can't download javab-jd.ide at all. I've tried everything I've looked up, and followed the instructions listed but it won't download. When I try to update, it says no updates are required and so nothing comes through, but I've checked \Program Files (x86)\Sophos\Sophos Anti-Virus and it isn't there.

    I've disabled indexing, I've enabled Live Protection, I've added the exceptions...

    I'm not really that tech savvy (I'm a home user who gets Sophos through my university), so I need really plain instructions.


    Since you're obtaining your updates through your university, they will need to fix the update server first before you can get the file. Without access to it yourself, there isn't much more you can do on that front.

    With the changes you've made to the policy, you shouldn't be getting the alerts any more. If you open the Quarantine manager, select all the items detected, then click "Clear List", do any of them come back? If so, and you just need to get Sophos Anti-Virus to stop blocking your applications, delete the file agen-xuv.ide from C:\Program Files (x86)\Sophos\Sophos Anti-Virus\, then click Start > Run and type "services.msc" without the quotation marks. Once the Services snap-in opens, locate the Sophos Anti-Virus service and restart it. Clear the items from the Quarantine Manager as mentioned above and you should be all set. Once the university gets the update source straightened out, then you will resume receiving updates.

    :32561
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