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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    OregonCompany wrote:
    Two days later and issue is not resolved. Sophos support has neglected to answer my emails, and it is impossible to get through on the phone. Meanwhile our employees are unable to use Quickbooks which kind of sucks for the accounting department as a whole if you know what I mean.

    Hi,

    If you have a case number for those emails, please send it to me and I will see if I can figure out what happened. As for your Quickbooks issue, what cleanup action did you use? If you use the Move action, please see the script in KBA 118315 that will help restore files in their original locations.

    :32547
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  • 0
    OregonCompany wrote:
    Two days later and issue is not resolved. Sophos support has neglected to answer my emails, and it is impossible to get through on the phone. Meanwhile our employees are unable to use Quickbooks which kind of sucks for the accounting department as a whole if you know what I mean.

    Hi,

    If you have a case number for those emails, please send it to me and I will see if I can figure out what happened. As for your Quickbooks issue, what cleanup action did you use? If you use the Move action, please see the script in KBA 118315 that will help restore files in their original locations.

    :32547
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