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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hello OregonCompany,

    We have released the fix for the bad IDE that was sent out on Wednesday. Late Wednesday night the new IDE to combat the issue was sent out. In terms of fixing the issue there will be some troubleshooting steps that will need to be taken. I would advise looking at our Sophos KB article 118311. This will give you all the information you will need to know about the issue and it will give you links on how to troubleshoot this and how to fix this issue. We do apologize that we have not answered your emails or have been able to answer your calls. As you may know this is a global issue and we are trying our best to get to every customer we have to help them solve this issue. Our phones have been quite packed and we have had all hands on deck for the last three days. I can assure you we are doing our best to help every single customer we have to get everything up and running again. Again please reference the KB article above. If you have any other questions please feel free to call in this weekend, we are estimating the call times to be shortended. Thank you very much for your patience!

    :32543
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  • 0

    Hello OregonCompany,

    We have released the fix for the bad IDE that was sent out on Wednesday. Late Wednesday night the new IDE to combat the issue was sent out. In terms of fixing the issue there will be some troubleshooting steps that will need to be taken. I would advise looking at our Sophos KB article 118311. This will give you all the information you will need to know about the issue and it will give you links on how to troubleshoot this and how to fix this issue. We do apologize that we have not answered your emails or have been able to answer your calls. As you may know this is a global issue and we are trying our best to get to every customer we have to help them solve this issue. Our phones have been quite packed and we have had all hands on deck for the last three days. I can assure you we are doing our best to help every single customer we have to get everything up and running again. Again please reference the KB article above. If you have any other questions please feel free to call in this weekend, we are estimating the call times to be shortended. Thank you very much for your patience!

    :32543
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