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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Hi

    Dreec summed up our issues perfectly (and I expect many more of your customers)

    We have deleted agen-xuv.ide and restart savservice on the SEC/SUM and then performed an update both on client and server this errors with " Threat Detection data update failed"

    we do not have the  javab-jd.ide file?  but we do have the 90e873330239722f58efabf8c27e7138.dat file

    It sounds like SUM hasn't pulled the new file down.  maybe? 

    Are you still getting software delivery failed messages on your SUM?  - Yes, loads, infact it hasnt worked since your increasingly infomous update.

    Please run a repair from the SUM.msi - when I do it errors stating that the SUMadpater.dll file is locked.

    I have also tried many other solutions last night to try and resolve these issues, and feel that Im now an expert in a system that was rarely touched (apart from dealing with the odd file here and there).

    I understand that your teams are working hard to fix this, but it does seem that the adisories you have published are good for some installations and not for others, I would expect to see some scripts from you by now that fixes this for us, deleting the corrpt install files and retifing the install. it also seems that most of the people on here are not used to managing the interface.

    I havent tried to contact support as I would expect it to be a lost cause, I have a lot of respect for the your support team that are replying on the forum, Nathan in particular continued into the early hours supporting dilligently and clearly the customers that rasied issues on here.

    :32087
Reply
  • 0

    Hi

    Dreec summed up our issues perfectly (and I expect many more of your customers)

    We have deleted agen-xuv.ide and restart savservice on the SEC/SUM and then performed an update both on client and server this errors with " Threat Detection data update failed"

    we do not have the  javab-jd.ide file?  but we do have the 90e873330239722f58efabf8c27e7138.dat file

    It sounds like SUM hasn't pulled the new file down.  maybe? 

    Are you still getting software delivery failed messages on your SUM?  - Yes, loads, infact it hasnt worked since your increasingly infomous update.

    Please run a repair from the SUM.msi - when I do it errors stating that the SUMadpater.dll file is locked.

    I have also tried many other solutions last night to try and resolve these issues, and feel that Im now an expert in a system that was rarely touched (apart from dealing with the odd file here and there).

    I understand that your teams are working hard to fix this, but it does seem that the adisories you have published are good for some installations and not for others, I would expect to see some scripts from you by now that fixes this for us, deleting the corrpt install files and retifing the install. it also seems that most of the people on here are not used to managing the interface.

    I havent tried to contact support as I would expect it to be a lost cause, I have a lot of respect for the your support team that are replying on the forum, Nathan in particular continued into the early hours supporting dilligently and clearly the customers that rasied issues on here.

    :32087
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