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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    So what should you do when you get the following after right clicking SUM.msi and choose repair:

    'This action is only valid for products that are installed'

    Yes, it is installed and was working perfectly until the other day.  Also double clicking the msi, all options are greyed out but defaults to 'Repair Sophos Update Manager' clicking next the application just hangs and does nothing.  I have tried both SUM.msi files located in C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Install and C:\sec_51\ServerInstaller.

    At the moment it does not appear update manager is working correctly, the status in the console has been stuck at downloading binaries since the 19th September and states that software delivery has failed. 

    Any help would be much appreciated as the support article on the site has not provided a working solution yet and trying to get through to Platinum Support is impossible as I just get a dead tone every time I try to call.

    :32063
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  • 0

    So what should you do when you get the following after right clicking SUM.msi and choose repair:

    'This action is only valid for products that are installed'

    Yes, it is installed and was working perfectly until the other day.  Also double clicking the msi, all options are greyed out but defaults to 'Repair Sophos Update Manager' clicking next the application just hangs and does nothing.  I have tried both SUM.msi files located in C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Install and C:\sec_51\ServerInstaller.

    At the moment it does not appear update manager is working correctly, the status in the console has been stuck at downloading binaries since the 19th September and states that software delivery has failed. 

    Any help would be much appreciated as the support article on the site has not provided a working solution yet and trying to get through to Platinum Support is impossible as I just get a dead tone every time I try to call.

    :32063
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