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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Good morning;

    Hi Nathan further to your previous post;

    I hope I'm not being a pain here,      Not at all I just want the issue resolved!!

    but did you delete agen-xuv.ide and restart savservice on the SEC/SUM server prior to having SUM perform an update? Yes

    Can you confirm if \\server\sophos update\cids\s000\savscfxp\savxp contains the javab-jd.ide file?  No it doesn't conatin the java-jd.ide file

    It sounds like SUM hasn't pulled the new file down.  - I know, THAT'S the issue I've been trying to explain

    Are you still getting software delivery failed messages on your SUM?  - Yes

    Apologies Nathan I'm not having a pop at you, but when I get an email from Support this mornign telling me to "revist the KB article as it has been updated on information on how to fix the SUM and other information regarding the issue"  and Section 1, point 1 is "Check within the update manager view that there are no download errors and Sophos Update Manager has performed a successful update recently."  When that is the issue I'm having, sort of gets you in a good mood for the day!!

    :32035
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  • 0

    Good morning;

    Hi Nathan further to your previous post;

    I hope I'm not being a pain here,      Not at all I just want the issue resolved!!

    but did you delete agen-xuv.ide and restart savservice on the SEC/SUM server prior to having SUM perform an update? Yes

    Can you confirm if \\server\sophos update\cids\s000\savscfxp\savxp contains the javab-jd.ide file?  No it doesn't conatin the java-jd.ide file

    It sounds like SUM hasn't pulled the new file down.  - I know, THAT'S the issue I've been trying to explain

    Are you still getting software delivery failed messages on your SUM?  - Yes

    Apologies Nathan I'm not having a pop at you, but when I get an email from Support this mornign telling me to "revist the KB article as it has been updated on information on how to fix the SUM and other information regarding the issue"  and Section 1, point 1 is "Check within the update manager view that there are no download errors and Sophos Update Manager has performed a successful update recently."  When that is the issue I'm having, sort of gets you in a good mood for the day!!

    :32035
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