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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    gb1994 wrote:

    Nathan.. Besides of being my hero last night since you've been the only one on vital support (i wonder if you are only one person..) I AM still disappointed after my shift which has went disasterously occupied, takin already more than 24hrs of my life away, leaving me ahead with a shade of grey on my skull and my amazingly brand new 5'o'clock shadow: I now look like cheap copy of Billy Joel..

    Last night for a long time there was no usable update from sophos; I tried your hints, called several hotlines in Europe and America; eventually got some native irish or welsh speaker in the uk at sophos, who was hard to understand. All he proceed was just taking in my name, email addy and ph#; lateron last evening we got the f** facssimile which you guys might have sent out to purposely calm the hitten. :-/

    Between the time of being threatened by Sophos' false positive and your helpful posts last night (and our doubts that really one could advice to shut down the real time scanner) we quickly had killed down our sbe server after a decontamination of almost all vital endpoints.. We cannot use the workaround at all since we have tried to replace sophos by other products (cannot even recall them all anymore, just to make sure our alarm systems will not be attacked). I already tried to reconcile everything but SBE cannot be erased completely at all. I have tons of errors and I'm looking for a straight start-over installation of SBE.

    Please provide me with a clean uninstall and reinstall procedure. I guess many of the sysops from last night would appreciate a workaround like this, now where we have punched our console servers down..

    Cheers

    Peter

    Please do not speak in abbreviations. I already have to fight with loads of it in specific terms; so I would be grateful if you soimply give me a short overview on how to either repair the server, or even better to reinstall it, to get a catch on all clients. Today I already figured out that yor engine becomes unspecific if the server has more than one Ethernet card... whew...

    Looking forward to read your post. And: Thanks for your kind support last night.. Hope your wifey didn't kick you out after you've been late home.. ;-)

    Hi,

    I'm sorry we weren't able to help you more. Without knowing the exact condition of your systems, it would be hard to put a set of directions together for you that I would be sure wouldn't cause you more headache. I would recommend pursuing help through Support again. Sorry I can't help more than that.

    :31995
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  • 0
    gb1994 wrote:

    Nathan.. Besides of being my hero last night since you've been the only one on vital support (i wonder if you are only one person..) I AM still disappointed after my shift which has went disasterously occupied, takin already more than 24hrs of my life away, leaving me ahead with a shade of grey on my skull and my amazingly brand new 5'o'clock shadow: I now look like cheap copy of Billy Joel..

    Last night for a long time there was no usable update from sophos; I tried your hints, called several hotlines in Europe and America; eventually got some native irish or welsh speaker in the uk at sophos, who was hard to understand. All he proceed was just taking in my name, email addy and ph#; lateron last evening we got the f** facssimile which you guys might have sent out to purposely calm the hitten. :-/

    Between the time of being threatened by Sophos' false positive and your helpful posts last night (and our doubts that really one could advice to shut down the real time scanner) we quickly had killed down our sbe server after a decontamination of almost all vital endpoints.. We cannot use the workaround at all since we have tried to replace sophos by other products (cannot even recall them all anymore, just to make sure our alarm systems will not be attacked). I already tried to reconcile everything but SBE cannot be erased completely at all. I have tons of errors and I'm looking for a straight start-over installation of SBE.

    Please provide me with a clean uninstall and reinstall procedure. I guess many of the sysops from last night would appreciate a workaround like this, now where we have punched our console servers down..

    Cheers

    Peter

    Please do not speak in abbreviations. I already have to fight with loads of it in specific terms; so I would be grateful if you soimply give me a short overview on how to either repair the server, or even better to reinstall it, to get a catch on all clients. Today I already figured out that yor engine becomes unspecific if the server has more than one Ethernet card... whew...

    Looking forward to read your post. And: Thanks for your kind support last night.. Hope your wifey didn't kick you out after you've been late home.. ;-)

    Hi,

    I'm sorry we weren't able to help you more. Without knowing the exact condition of your systems, it would be hard to put a set of directions together for you that I would be sure wouldn't cause you more headache. I would recommend pursuing help through Support again. Sorry I can't help more than that.

    :31995
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