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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    emsar wrote:

    AHHHH, sorry.... so frustrated, 9/19

    No worries, just wanted to make sure we were working on the right problem.

    So, it sounds like the bad ide is still causing the SUM updates to fail for you. Can you confirm that you've deleted program files\sophos\sophos anti-virus\agen-xuv.ide, then stopped and started the Sophos Anti-Virus service? Once you've done that, try updating again. If that still doesn't work, can you post your most recent SUMTrace log from %programfiles%\sophos\update manager\logs please?

    :31913
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  • 0
    emsar wrote:

    AHHHH, sorry.... so frustrated, 9/19

    No worries, just wanted to make sure we were working on the right problem.

    So, it sounds like the bad ide is still causing the SUM updates to fail for you. Can you confirm that you've deleted program files\sophos\sophos anti-virus\agen-xuv.ide, then stopped and started the Sophos Anti-Virus service? Once you've done that, try updating again. If that still doesn't work, can you post your most recent SUMTrace log from %programfiles%\sophos\update manager\logs please?

    :31913
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