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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Nathan, thank you for staying in the thread. It seems like you may be the only person working at Sophos!

    The question below may be off topic but I cannot manage the group without it. My desktop guys are manually touching pc's today due to a pre-exisitng issue with the console and now the false positive snafu.

    We have had a case open for a week pertaining to a problem with our console on the server. We have followed the instrcutions from one of your peers but have had little response especially with this new meltdown you guys are having. My console will not open and it seems to be do to not connecting to the DB. The Sophos Management Service on the server will not start. I have tried different credentials and verified the registry settings for the dbuser. I know this is off topic but I can't seemt o get any response from anyone and you may be the only thing keeping me from rescinding our multi-year contract and picking another vendor.

    Question: If I install 5.1 on the server on top of 5.0 will it possibly fix the console execution or do I chance losing connectivity to my clients and other bad things?

    [#3440045] Error
    Starting Enterprise Console

    :31801
Reply
  • 0

    Nathan, thank you for staying in the thread. It seems like you may be the only person working at Sophos!

    The question below may be off topic but I cannot manage the group without it. My desktop guys are manually touching pc's today due to a pre-exisitng issue with the console and now the false positive snafu.

    We have had a case open for a week pertaining to a problem with our console on the server. We have followed the instrcutions from one of your peers but have had little response especially with this new meltdown you guys are having. My console will not open and it seems to be do to not connecting to the DB. The Sophos Management Service on the server will not start. I have tried different credentials and verified the registry settings for the dbuser. I know this is off topic but I can't seemt o get any response from anyone and you may be the only thing keeping me from rescinding our multi-year contract and picking another vendor.

    Question: If I install 5.1 on the server on top of 5.0 will it possibly fix the console execution or do I chance losing connectivity to my clients and other bad things?

    [#3440045] Error
    Starting Enterprise Console

    :31801
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