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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    I am also experiencing these issues. I am able to update the SUM and SEC on the server side and some of my machines have removed the items from quaratine. In a rush to stem off an infection, or what I thought was an infection, I deleted files that Sophos flagged yesterday before I knew that this was an error on Sophos's part. I cannot get the update manager on those endpoints to start. I tried running the vb script included in here with no avail. I've done just about everything I can and the shield still doesn't show up. I try to start the Sophos AutoUpdate Server and I get this message:

    Windows could not start the Sophos AutoUpdate Service service on Local Computer

    Error 2: The system cannot find the file specified.

    I went to the KB artice and tried the option where files were deleted. I replaced the files and I still can't get this to start.

    I also tried running the ALMon.exe and I get this error:

    Error loading external resources (0x8007007e).

    And I tried to run the ALUpdater.exe and it said another program is being installed and I need to wait for it to complete. Funny this is that there are no other programs being installed. 

    I am on Win7 64-bit with other client machines on Win7 32-bit

    Help please!!!!

    :31615
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  • 0

    I am also experiencing these issues. I am able to update the SUM and SEC on the server side and some of my machines have removed the items from quaratine. In a rush to stem off an infection, or what I thought was an infection, I deleted files that Sophos flagged yesterday before I knew that this was an error on Sophos's part. I cannot get the update manager on those endpoints to start. I tried running the vb script included in here with no avail. I've done just about everything I can and the shield still doesn't show up. I try to start the Sophos AutoUpdate Server and I get this message:

    Windows could not start the Sophos AutoUpdate Service service on Local Computer

    Error 2: The system cannot find the file specified.

    I went to the KB artice and tried the option where files were deleted. I replaced the files and I still can't get this to start.

    I also tried running the ALMon.exe and I get this error:

    Error loading external resources (0x8007007e).

    And I tried to run the ALUpdater.exe and it said another program is being installed and I need to wait for it to complete. Funny this is that there are no other programs being installed. 

    I am on Win7 64-bit with other client machines on Win7 32-bit

    Help please!!!!

    :31615
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