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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Jeff1527 wrote:

    What do you do when you cannot get the SUM to run the update?  I have followed the advisory and nothing happens.......

    I have stopped and started the services a million times restarted my SUM server..  nothing....

    Phone is still a fast busy and no one responds to email sent to Sophos support...

    Sorry, I was replying during your edit. The phone system has been struggling to keep up with the volume. I recommend going back through the advisory steps one by one to see where things went wrong. That should work. If not, there may be something else going on and you'll need to speak with support. If that is the case, please keep trying.

    :31555
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  • 0
    Jeff1527 wrote:

    What do you do when you cannot get the SUM to run the update?  I have followed the advisory and nothing happens.......

    I have stopped and started the services a million times restarted my SUM server..  nothing....

    Phone is still a fast busy and no one responds to email sent to Sophos support...

    Sorry, I was replying during your edit. The phone system has been struggling to keep up with the volume. I recommend going back through the advisory steps one by one to see where things went wrong. That should work. If not, there may be something else going on and you'll need to speak with support. If that is the case, please keep trying.

    :31555
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