This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Is any one else seing this alert - Shh/Updater-B False positives

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


This thread was automatically locked due to age.
Parents
  • If SUM is unable to update it is probable that
    files in the warehouse are failing to be decoded as they are being falsely
    detected as Shh/Updater-B.

    To workaround this issue and successfully download the IDE file that fixes this
    issue follow these steps:


    1.  Delete agen-xuv.ide from C:\Program Files\Sophos\Sophos Anti-Virus\
     [C:\Program Files (x86)\Sophos\Sophos Anti-Virus\]

    2.  Restart the 'Sophos Anti-Virus Service'

    3.  Update SUM via the Sophos Enterprise Console



    :31099
Reply
  • If SUM is unable to update it is probable that
    files in the warehouse are failing to be decoded as they are being falsely
    detected as Shh/Updater-B.

    To workaround this issue and successfully download the IDE file that fixes this
    issue follow these steps:


    1.  Delete agen-xuv.ide from C:\Program Files\Sophos\Sophos Anti-Virus\
     [C:\Program Files (x86)\Sophos\Sophos Anti-Virus\]

    2.  Restart the 'Sophos Anti-Virus Service'

    3.  Update SUM via the Sophos Enterprise Console



    :31099
Children
No Data