Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1178 replies
  • Subscribers 1 subscriber
  • Views 3264279 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


This thread was automatically locked due to age.
Parents
  • 0

    The instructions you have up are NOT ADEQUATE!!!!!

    1. Delete agen-xuv.ide from C:\Program Files\Sophos\Sophos Anti-Virus\ [C:\Program Files (x86)\Sophos\Sophos Anti-Virus\]
    2. Restart the 'Sophos Anti-Virus Service'
    3. Update SUM via the Sophos Enterprise Console

    Due to this process Sophos will have quarantined at least ALsvc.exe, cidsync.dll, ALUpdate.exe, and many other files that are requested for autoudpate to work. So these instrutions DO NOT WORK.  You need some tool to also restore the auto update functionality of Sophos that Sophos quarantined.

    :31043
Reply
  • 0

    The instructions you have up are NOT ADEQUATE!!!!!

    1. Delete agen-xuv.ide from C:\Program Files\Sophos\Sophos Anti-Virus\ [C:\Program Files (x86)\Sophos\Sophos Anti-Virus\]
    2. Restart the 'Sophos Anti-Virus Service'
    3. Update SUM via the Sophos Enterprise Console

    Due to this process Sophos will have quarantined at least ALsvc.exe, cidsync.dll, ALUpdate.exe, and many other files that are requested for autoudpate to work. So these instrutions DO NOT WORK.  You need some tool to also restore the auto update functionality of Sophos that Sophos quarantined.

    :31043
Children
No Data
Cookie Information Banner