Is any one else seing this alert - Shh/Updater-B False positives

I completely agree.  There should have been better communication, more (and better) support available, and some remediation processes for the clients.  This couldn't be more true with our large, global  environment.  We never were able to get in touch with our TSAM or Support.  Thank goodness for these forums!  

We are just beginning to rollout Sophos into our environment (a few thousand clients in place, several thousand left to go) and this is not a good first impression for our users or management.  Our security team spent many hours bringing our environment back to a stable state because of an error  that never should have made it out of Sophos QA.  Our rep and TSAM will hear from me in the morning.  Everyone involved is just lucky that we were able to contain the problem to North and South America, with minimal impact in our EU or APAC sites.

I completely agree.  There should have been better communication, more (and better) support available, and some remediation processes for the clients.  This couldn't be more true with our large, global  environment.  We never were able to get in touch with our TSAM or Support.  Thank goodness for these forums!  

We are just beginning to rollout Sophos into our environment (a few thousand clients in place, several thousand left to go) and this is not a good first impression for our users or management.  Our security team spent many hours bringing our environment back to a stable state because of an error  that never should have made it out of Sophos QA.  Our rep and TSAM will hear from me in the morning.  Everyone involved is just lucky that we were able to contain the problem to North and South America, with minimal impact in our EU or APAC sites.