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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    What the blank are SUM servers. I have been trying for 2 to 3 hours, like everyone else to find a solution.  Can we cut out some of the jargon.  Yes, I am a tech support and  for the second time in the last 4 weeks, I have been dropped into a crisis. I just want info that can be acted on with clear cut directions (that even an idiot can follow).

    Nathan,

    We have been told that an update has gone out. Per the Sophos Enterprise Console, I was last update 9/18/2012 6:14:29 PM, I am showing version 1.3.2.176 (which is the same version since the crisis started). I have tried pushing out the updates with no apparent success.  I have access to one workstation and have tried updating from there but the updater says no files needed updating.

    Are there any solutions from Sophos as yet?  Thank you for any information you can relay.

    :30947
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  • 0

    What the blank are SUM servers. I have been trying for 2 to 3 hours, like everyone else to find a solution.  Can we cut out some of the jargon.  Yes, I am a tech support and  for the second time in the last 4 weeks, I have been dropped into a crisis. I just want info that can be acted on with clear cut directions (that even an idiot can follow).

    Nathan,

    We have been told that an update has gone out. Per the Sophos Enterprise Console, I was last update 9/18/2012 6:14:29 PM, I am showing version 1.3.2.176 (which is the same version since the crisis started). I have tried pushing out the updates with no apparent success.  I have access to one workstation and have tried updating from there but the updater says no files needed updating.

    Are there any solutions from Sophos as yet?  Thank you for any information you can relay.

    :30947
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