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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    Tinshield wrote:
    kturner wrote:

    Nathan, is there an uninstall tool available from Sophos to remove the AutoUpdater software?  The normal uninstaller is not working due to files being deleted earlier (I had it set to delete files it couldn't clean), and I can't seem to reinstall with the existing install in the current state.  I'd like to get a clean slate free of Sophos on these machines so I can reinstall from scratch on them.  Thanks for any help or tools you can offer.

    I had one machine that had that issue.  Use Revo http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?tag=mncol;1  You'll get an error thrown at you, don't cancel.  Continue through the process and delete all the registry files that Revo lists in BOLD and continue to the end.  Reboot and then reinstall the client from the console.  Good luck.

    Alternatively, the Microsoft FixIt tool can be used to basically rip out any installer information for a product. In theory, that would allow you to install over the top and replace the missing files. Rather clunky for a large number of machines though.

    :30907
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  • 0
    Tinshield wrote:
    kturner wrote:

    Nathan, is there an uninstall tool available from Sophos to remove the AutoUpdater software?  The normal uninstaller is not working due to files being deleted earlier (I had it set to delete files it couldn't clean), and I can't seem to reinstall with the existing install in the current state.  I'd like to get a clean slate free of Sophos on these machines so I can reinstall from scratch on them.  Thanks for any help or tools you can offer.

    I had one machine that had that issue.  Use Revo http://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html?tag=mncol;1  You'll get an error thrown at you, don't cancel.  Continue through the process and delete all the registry files that Revo lists in BOLD and continue to the end.  Reboot and then reinstall the client from the console.  Good luck.

    Alternatively, the Microsoft FixIt tool can be used to basically rip out any installer information for a product. In theory, that would allow you to install over the top and replace the missing files. Rather clunky for a large number of machines though.

    :30907
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