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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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  • 0

    I'm stuck - big time.

    On the server I've tried stopping the service, deleting the IDE file, and starting the service again.  No change.  I've tried disabling on-demand scanning.  No change.

    I have tried the same on the clients.  No change.

    A third of the computers are showing infected.  The other 2/3 are showing "awaiting policy transfer" and are not contacting the server - most likely because their update service is quarantined. 

    I need answers.  I cannot reach support.

    I have critical applications that will not start because Sophos has quarantined them.

    :30685
Reply
  • 0

    I'm stuck - big time.

    On the server I've tried stopping the service, deleting the IDE file, and starting the service again.  No change.  I've tried disabling on-demand scanning.  No change.

    I have tried the same on the clients.  No change.

    A third of the computers are showing infected.  The other 2/3 are showing "awaiting policy transfer" and are not contacting the server - most likely because their update service is quarantined. 

    I need answers.  I cannot reach support.

    I have critical applications that will not start because Sophos has quarantined them.

    :30685
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