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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    dharris wrote:

    I got the console to update with your help, and i tried to push the update to all the pc's, and then acknowledge the error, but I'm still getting re-occuring desktops saying they've infected, and they say "failed to install savxp: An unknown exception has occured." Tried rebooting a couple pc's but i don't think that has done anything.

    I'm afraid you have a bigger issue on your hands. I would recommend speaking with support on this for further assistance as it will be tough for me to help through the forum. Please be patient, the phone queues are still rather backed up.

    :30607
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  • 0
    dharris wrote:

    I got the console to update with your help, and i tried to push the update to all the pc's, and then acknowledge the error, but I'm still getting re-occuring desktops saying they've infected, and they say "failed to install savxp: An unknown exception has occured." Tried rebooting a couple pc's but i don't think that has done anything.

    I'm afraid you have a bigger issue on your hands. I would recommend speaking with support on this for further assistance as it will be tough for me to help through the forum. Please be patient, the phone queues are still rather backed up.

    :30607
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