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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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  • 0

    This seems to resolve the alert on the server for the client, but how do we clear the quarantine items on the client???

    • Disable your on access scanning for your sophos server and workstations via the policy.
    • Run the update manager on the server and check for an update.
    • Verify that the update completed.
    • Once update completed, update computers/servers.
    • Acknowledge the errors on the systems and they should not come back.
    • Re-enable the on access scanning for your sophos server and workstations via the policy.
    • Relax, the issue is now resolved!
    :30513
Reply
  • 0

    This seems to resolve the alert on the server for the client, but how do we clear the quarantine items on the client???

    • Disable your on access scanning for your sophos server and workstations via the policy.
    • Run the update manager on the server and check for an update.
    • Verify that the update completed.
    • Once update completed, update computers/servers.
    • Acknowledge the errors on the systems and they should not come back.
    • Re-enable the on access scanning for your sophos server and workstations via the policy.
    • Relax, the issue is now resolved!
    :30513
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