Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1178 replies
  • Subscribers 1 subscriber
  • Views 3260708 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


This thread was automatically locked due to age.
Parents
  • 0
    wprensky wrote:

    ok - we believe that Sophos has pushed out the update BUT we can't update because the minute anyone tries to hit the updater the old definition files (on the enduser machines) immediately tank out the update and quarantine it yet AGAIN!!!

    Now what do we do - uninstalling Sophos will probably tank all the files that were quarantined forever - meaning a reinstall of every program on the machine.  there doesn't seem to be any authorize option for quarantine - we could authorize and then turn off scanning but there doesn't seem to be any way.

    we need help from Sophos NOW.

    Hi, please try deleting agen-xuv.ide from you SUM servers program files\sophos\sophos anti-virus directory and restarting savservice. that should get your SUM to update again.

    :30453
Reply
  • 0
    wprensky wrote:

    ok - we believe that Sophos has pushed out the update BUT we can't update because the minute anyone tries to hit the updater the old definition files (on the enduser machines) immediately tank out the update and quarantine it yet AGAIN!!!

    Now what do we do - uninstalling Sophos will probably tank all the files that were quarantined forever - meaning a reinstall of every program on the machine.  there doesn't seem to be any authorize option for quarantine - we could authorize and then turn off scanning but there doesn't seem to be any way.

    we need help from Sophos NOW.

    Hi, please try deleting agen-xuv.ide from you SUM servers program files\sophos\sophos anti-virus directory and restarting savservice. that should get your SUM to update again.

    :30453
Children
No Data