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Is any one else seing this alert - Shh/Updater-B False positives

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

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  • If the cleanup options you selected were "Do Nothing" and the updating processes were already running, the endpoint will recover on its own. If "Delete" or "Move to default location" was used as the cleanup option, manual intervention may be required.

    In a jam, you can delete agen-xuv.exe and restart savservice. This won't help in cases where the files needed for updating have been moved or deleted though. Please contact support if you have issues obtaining the updated IDE Javab-jd.ide.

    :30273
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  • If the cleanup options you selected were "Do Nothing" and the updating processes were already running, the endpoint will recover on its own. If "Delete" or "Move to default location" was used as the cleanup option, manual intervention may be required.

    In a jam, you can delete agen-xuv.exe and restart savservice. This won't help in cases where the files needed for updating have been moved or deleted though. Please contact support if you have issues obtaining the updated IDE Javab-jd.ide.

    :30273
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