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Is any one else seing this alert - Shh/Updater-B False positives

leftout

Virus/spyware 'Shh/Updater-B' has been detected in "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe". Cleanup unavailable. This is trickling in as alerts but at an alarming rate.

:29723


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    I e-mailed my account rep and he replied with the following:

    We are currently engaged with SophosLabs over a false positive relating to 'Shh/Updater-B', and I want to quickly let you know of this false positive, and that you do not have an outbreak.

    If you have live protection enabled, you should stop seeing these detections as the files are now marked ‘‘‘‘clean’’’’ in the cloud. If you do not have LiveProtection enabled you will stop seeing the new detections come in after the next IDE is released (releasing now in agen-xuv.ide).

    There is no cleanup for this detection, and you will see it quarantined unless you have your on-access policy set to move or delete detections if cleanup is not possible. Please double check your SAV policy under cleanup; You want to ensure your secondary option (when cleanup is not available or does not work) to be set to ‘‘‘‘deny access’’’’ and not delete or move. Once the detections have stopped, you can acknowledge the alerts in the Console, this way you can see who is still reporting it, and confirm it is trending down.

    :30231
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  • 0

    I e-mailed my account rep and he replied with the following:

    We are currently engaged with SophosLabs over a false positive relating to 'Shh/Updater-B', and I want to quickly let you know of this false positive, and that you do not have an outbreak.

    If you have live protection enabled, you should stop seeing these detections as the files are now marked ‘‘‘‘clean’’’’ in the cloud. If you do not have LiveProtection enabled you will stop seeing the new detections come in after the next IDE is released (releasing now in agen-xuv.ide).

    There is no cleanup for this detection, and you will see it quarantined unless you have your on-access policy set to move or delete detections if cleanup is not possible. Please double check your SAV policy under cleanup; You want to ensure your secondary option (when cleanup is not available or does not work) to be set to ‘‘‘‘deny access’’’’ and not delete or move. Once the detections have stopped, you can acknowledge the alerts in the Console, this way you can see who is still reporting it, and confirm it is trending down.

    :30231
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