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Enterprise console reporting machines not up to date....

JustinDevereaux

Sophos ESC 9.5, Enterprise Console 4.5, for some reason I have large numbers of machines reporting they are not up to date,  "Last updated on:"  and the time being 15 minutes or so earlier. Why is this?  Is there something misconfigured, or does Sophos tend to do weird things like this? Anyone know of a fix?

Cheers

JD

:4781


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    This is a simplified description:

    It's not the machines reporting (if we are talking about "Up to date - Not since ..."). Whenever a client updates (i.e. not checking but actually updating) it notifies SEC of the package it has installed. And when a newer package is available SEC sets this indicator if the client hasn't reported back after some time (and hasn't "logged off", i.e. disconnected) - and behaviour obviously differs a little for simple threat detection data (IDE) updates.

    It depends on the client's updating schedule how long it takes for a client to download the new package, install it and report back and the indicator to disappear (if it is set). If it doesn't go away at all it might indicate a problem on the client(s). Just wait for a while :smileyhappy:  (and check the Computer details for Last message received from computer).

    You might also see this indicator for machines which appear connected (and which you therefore expect to be up to date).

    Christian

    :4786
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  • 0

    This is a simplified description:

    It's not the machines reporting (if we are talking about "Up to date - Not since ..."). Whenever a client updates (i.e. not checking but actually updating) it notifies SEC of the package it has installed. And when a newer package is available SEC sets this indicator if the client hasn't reported back after some time (and hasn't "logged off", i.e. disconnected) - and behaviour obviously differs a little for simple threat detection data (IDE) updates.

    It depends on the client's updating schedule how long it takes for a client to download the new package, install it and report back and the indicator to disappear (if it is set). If it doesn't go away at all it might indicate a problem on the client(s). Just wait for a while :smileyhappy:  (and check the Computer details for Last message received from computer).

    You might also see this indicator for machines which appear connected (and which you therefore expect to be up to date).

    Christian

    :4786
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