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Getting Sophos SUM, Message Relay and RMS to appear in Windows Ad/Remove programs?

KMorley

We are trying to configure about 150 Windows 7 Pro/64 machines to become additional Sophos Update Managers - we want to have one SUM at each branch office to reduce traffic across the WAN.

We relied upon information in Sophos KB Article 61474.  Specifically, that article indicates that the flag “ARPSYSTEMCOMPONENT=1” causes the components installed to appear in Windows’’’’ Add/Remove Programs applet.  Further, the article indicates that omitting the flag cases the installation to revert to the default, which is ALSO for the components to appear in Windows' Add/Remove Programs applet.

None of these options actually work for us.  It doesn’’’’t matter how we have ARPSYSTEMCOMPONENT set or even if the flag exists – the behavior is always the same: the Sophos components do not appear in Add/Remove Programs.

Here's the Question:

How do we get the SUM, Message Relay, RMS, etc. to appear in Add/Remove programs?

Thanks!

Ken Morley

:34415


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    Christian:

    Thanks for your response.

    I have since heard from technical support that this article is erroneous.  If the installation method in the article is followed (by using the Msiexec command line) the ARPSYSTEMCOMPONENT flag has no impact upon whether the installed components will show in Windows' Add/Remove Programs or Programs and Features. Using Msiexec, the installed components won't be listed and there are no flags or other options that can change that behavior.

    Technical support did offer a workaround, although I haven't yet tried it.  Following installation, the uninstall strings are supposed to be added to the registry at HKLM\Software\Microsoft\WIndows\CurrentVersion\Uninstall.  I'm told that if you search for "Sophos", you will find the uninstall strings and GUIDs for all installed Sophos products.

    Ken Morley

    :34511
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  • 0

    Christian:

    Thanks for your response.

    I have since heard from technical support that this article is erroneous.  If the installation method in the article is followed (by using the Msiexec command line) the ARPSYSTEMCOMPONENT flag has no impact upon whether the installed components will show in Windows' Add/Remove Programs or Programs and Features. Using Msiexec, the installed components won't be listed and there are no flags or other options that can change that behavior.

    Technical support did offer a workaround, although I haven't yet tried it.  Following installation, the uninstall strings are supposed to be added to the registry at HKLM\Software\Microsoft\WIndows\CurrentVersion\Uninstall.  I'm told that if you search for "Sophos", you will find the uninstall strings and GUIDs for all installed Sophos products.

    Ken Morley

    :34511
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