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Disk encryption won't install

kjhoskin

I’’’’m having a problem getting full disk encryption (part of EM5.1) installed.  I have tried installing via enterprise console and manually and get the same errors saying that the encryption agent cannot be installed as the PC needs to be rebooted to finish an installation
of another application, there aren’’’’t any other installation in progress and the PC has been rebooted, etc. i've tried it on a couple of Vista SP2 boxes and get eth same issue

:25735


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  • 0

    HI,

    What does the bootstrap log say, can you post it?  The encryption setup.exe creates a log file here:
     

    C:\programdata\Sophos\Sophos Safeguard Installers\ InstallCache\Bootlog.txt

    or for XP/2003:

    C:\documents and settings\all users\appliation data\Sophos\Sophos Safeguard Installers\ InstallCache\Bootlog.txt

    The MSI logs for the package are also in this same directory, the files are: msiclientlog.txt and msiprereqlog.txt.

    Also, do you have a vlaue called:PendingFileRenameOperations under the key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager \

    http://technet.microsoft.com/en-us/library/cc960241.aspx

    Regards,

    Jak

    :25741
  • 0

    yep there was a file listed in the pendingfilerenameoperations, I've deleted the entry and it now seems to be working

    Thanks

    :25751
  • 0

    I know this post is old, but I am having the same issue. Checked the registry and the log you said. Heres what it says.

    ""Sophos Encryption Bootstrap started at 20140409T202436
    Source path: \\glbprdsophos1\SophosUpdate\CIDs\S000\ENCRYPTION\encclient
    Target path: C:\ProgramData\Sophos\Sophos SafeGuard Installers\staging
    Command Line: \\glbprdsophos1\SophosUpdate\CIDs\S000\ENCRYPTION\Setup.exe
    Searching for third-party encryption products...
    Starting competitor detection...
    Enumerating competitor uninstall keys...
    Running competitor detection for 64-bit competitors...
    Enumerating competitor uninstall keys...
    Third-party detection test complete.
    Looking for SAU...
    Found a product - {15C418EB-7675-42be-B2B3-281952DA014D}
    DisplayVersion = 2.9.0.344
    Setting this as the latest version found.
    MsiEnumRelatedProducts returned: 259
    No more products found.
    Latest version found: 2.9.0.344.
    Base version required: 2.6.0.
    This version of SAU is acceptable.
    Detection of SAU finished.
    Looking for RMS...
    Found a product - {FED1005D-CBC8-45D5-A288-FFC7BB304121}
    DisplayVersion = 3.4.1
    Setting this as the latest version found.
    MsiEnumRelatedProducts returned: 259
    No more products found.
    Latest version found: 3.4.1.
    Base version required: 3.4.0.
    This version of RMS is acceptable.
    Detection of RMS finished.
    Bootstrap failed, pending file renames detected.""
     
    :48942
  • 0

    Hello Gturco658,

    was the mentioned key (PendingFileRenameOperations) present and if, did you remove it? It's a good idea to reboot afterwards, recheck for the key and then try to protect the computer again with Encryption.

    Christian

    :48952