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Trying to Uninstall Sophos Endpoint- Removal app fails

Suzanne Sonpon

Hello I am trying to uninstall Sophos Endpoint from a Mac device. I have tried the remove Sophos endpoint software with the tamper protection pw but it fails. I also attempted to disable the tamper protection and ran the program again but still fails. Additionally I tried to run this script but I am getting a parse error, can someone please help me get the script right?

 /Applications/Remove Sophos Endpoint.app/Contents/MacOS/tools/InstallationDeployer --force_remove --tamper_password <pw>



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    If the normal uninstaller tool is not working, you may want to try using the script mentioned in the following Sophos Home document. 
    - Unable to install/uninstall Sophos Home on Mac computers - Advanced users

    Once completed, I suggest checking if the system extensions are still present. Depending on the macOS version you have installed the following command to check may vary.
    - systemextensionsctl list

    If you find that some system extensions are still present after you've run the script and rebooted, you can use the following recommended read article to manually remove system extensions if needed.
    - HOW TO: Remove System Extensions 

    What may also work is doing another install, then using the Remove Sophos app instead of manually interacting with the system extensions. Let me know if this works for you. 

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  • 0

    If the normal uninstaller tool is not working, you may want to try using the script mentioned in the following Sophos Home document. 
    - Unable to install/uninstall Sophos Home on Mac computers - Advanced users

    Once completed, I suggest checking if the system extensions are still present. Depending on the macOS version you have installed the following command to check may vary.
    - systemextensionsctl list

    If you find that some system extensions are still present after you've run the script and rebooted, you can use the following recommended read article to manually remove system extensions if needed.
    - HOW TO: Remove System Extensions 

    What may also work is doing another install, then using the Remove Sophos app instead of manually interacting with the system extensions. Let me know if this works for you. 

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