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Sophos Endpoint Software Failed to install SAVXP: The MSI has failed.

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Failed to install SAVXP: The MSI has failed.

MichaelR over 13 years ago

Hello,

We get the following error message on several computers:

Failed to install SAVXP: The MSI has failed.

Tried to reinstall sophos but that makes no difference.

Can you help me.

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0 ruckus over 13 years ago
The log does mention:

ForceDeleteFiles: Error deleting DesktopMessaging registry key.

...which is covered in article: Endpoint Security and Control: error 00000067 during installation or upgrade and is to do with registry permissions.

The log also mentions:

Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00

...which has been seen when installing SAV9.x on computers with advanced format (512e) hard drive s. You need SAV10 for 512e hard drive support.
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0 ruckus over 13 years ago
The log does mention:

ForceDeleteFiles: Error deleting DesktopMessaging registry key.

...which is covered in article: Endpoint Security and Control: error 00000067 during installation or upgrade and is to do with registry permissions.

The log also mentions:

Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00

...which has been seen when installing SAV9.x on computers with advanced format (512e) hard drive s. You need SAV10 for 512e hard drive support.
:24137
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Vote Up 0 Vote Down

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