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Failed to install SAVXP: The MSI has failed.

MichaelR

Hello,

We get the following error message on several computers:

Failed to install SAVXP: The MSI has failed.

Tried to reinstall sophos but that makes no difference.

Can you help me.

:23489


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    Hello Michael,

    couldn't find anything new. To me it still looks like swi_update.exe /update is failing - around the time I expect it to be called there's then the line 2012-04-11 10:17:08 UninstallSecurityCenter: Action started - and I assume that's already part of the rollback.

    So once again - please contact Support, they should have some more knowledge of the actions performed at this point - and how to get to the cause of the error.

    Christian

    :23593
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  • 0

    Hello Michael,

    couldn't find anything new. To me it still looks like swi_update.exe /update is failing - around the time I expect it to be called there's then the line 2012-04-11 10:17:08 UninstallSecurityCenter: Action started - and I assume that's already part of the rollback.

    So once again - please contact Support, they should have some more knowledge of the actions performed at this point - and how to get to the cause of the error.

    Christian

    :23593
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