Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 14 replies
  • Subscribers 1 subscriber
  • Views 9012 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Failed to install SAVXP: The MSI has failed.

MichaelR

Hello,

We get the following error message on several computers:

Failed to install SAVXP: The MSI has failed.

Tried to reinstall sophos but that makes no difference.

Can you help me.

:23489


This thread was automatically locked due to age.
Parents
  • 0

    Christian,

    This is the log file.

    2012-04-11 10:16:08 ExtractClassicConfig: Action started2012-04-11 10:16:08 ExtractClassicConfig: Action succeeded2012-04-11 10:16:08 PreInstallChecks: Action started2012-04-11 10:16:08 PreInstallChecks: Action succeeded2012-04-11 10:16:08 SetBootDriverStartupProperty: Action started2012-04-11 10:16:08 SetBootDriverStartupProperty: Boot driver: not installed.2012-04-11 10:16:08 SetBootDriverStartupProperty: Action succeeded2012-04-11 10:16:12 SetClassFilterPresentProperty: Action started2012-04-11 10:16:12 SetClassFilterPresentProperty: Setting class filter present property to: 12012-04-11 10:16:12 SetClassFilterPresentProperty: Action succeeded2012-04-11 10:16:13 SetDriverProperty: Action started2012-04-11 10:16:13 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:16:13 SetDriverProperty: Action succeeded2012-04-11 10:16:13 SetProcessorProperties: Action started2012-04-11 10:16:13 SetProcessorProperties: Action succeeded2012-04-11 10:16:15 CheckRegForNullDACLs: Action started2012-04-11 10:16:15 CheckRegForNullDACLs: Action succeeded2012-04-11 10:16:17 WaitForSAVService: Action started2012-04-11 10:16:17 WaitForSAVService: WaitForSAVService: Walking system processes...2012-04-11 10:16:17 WaitForSAVService: WaitForSAVService: Finished walking system processes.2012-04-11 10:16:17 WaitForSAVService: Action succeeded2012-04-11 10:16:17 CheckUninstallDrivers: Action started2012-04-11 10:16:17 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.2012-04-11 10:16:17 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.2012-04-11 10:16:17 CheckUninstallDrivers: Action succeeded2012-04-11 10:16:17 DeleteIDEs: Action started2012-04-11 10:16:17 DeleteIDEs: Action succeeded2012-04-11 10:16:19 DeleteBDLs: Action started2012-04-11 10:16:19 DeleteBDLs: Action succeeded2012-04-11 10:16:19 DeleteHIPSConfig: Action started2012-04-11 10:16:19 DeleteHIPSConfig: Action succeeded2012-04-11 10:16:19 UpdateSavAdapterDll: Action started2012-04-11 10:16:28 UpdateSavAdapterDll: Action succeeded2012-04-11 10:16:28 CopyOtherFiles: Action started2012-04-11 10:16:28 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files2012-04-11 10:16:28 CopyOtherFiles: Copying class filter source: C:\Program Files\Sophos\AutoUpdate\cache\savxp\classfilterdrivers\i386\SDCFILTER.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\2012-04-11 10:16:28 CopyOtherFiles: Copying kms source: C:\Program Files\Sophos\AutoUpdate\cache\savxp\drivers\i386\SKMSCAN.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\2012-04-11 10:16:28 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.2012-04-11 10:16:28 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:16:28 CopyOtherFiles: Action succeeded2012-04-11 10:16:28 RegisterBufferOverflowProtection: Action started2012-04-11 10:16:28 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered.2012-04-11 10:16:28 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.2012-04-11 10:16:28 RegisterBufferOverflowProtection: BOPS path already exists2012-04-11 10:16:28 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:16:28 RegisterBufferOverflowProtection: Action succeeded2012-04-11 10:16:31 InstallDriverFromInf: Action started2012-04-11 10:16:31 InstallDriverFromInf: Executing RunInfSection with DefaultInstall and DefaultInstall.Services2012-04-11 10:16:32 InstallDriverFromInf: Action succeeded2012-04-11 10:16:32 StartDriverServices: Action started2012-04-11 10:16:32 StartDriverServices: IsServiceRunning: Unable to get a handle to requested service SAVOnAccess control. Returning false.2012-04-11 10:16:32 StartDriverServices: Legacy control service is running2012-04-11 10:16:32 StartDriverServices: Action succeeded2012-04-11 10:16:36 CreateUserGroups: Action started2012-04-11 10:16:38 CreateUserGroups: Local name of well-known group Administrators is Administrators2012-04-11 10:16:38 CreateUserGroups: Local name of well-known group PowerUsers is Hoofdgebruikers2012-04-11 10:16:38 CreateUserGroups: Local name of well-known group Users is Gebruikers2012-04-11 10:16:38 CreateUserGroups: Failed to add the members of group PowerUsers to SophosPowerUser group2012-04-11 10:16:42 CreateUserGroups: Action succeeded2012-04-11 10:16:42 AddDomainGroups: Action started2012-04-11 10:16:42 AddDomainGroups: Found SophosDomainUser group2012-04-11 10:16:42 AddDomainGroups: Found SophosDomainPowerUser group2012-04-11 10:16:42 AddDomainGroups: Found SophosDomainAdministrator group2012-04-11 10:16:42 AddDomainGroups: Added SophosDomainAdministrator group to SophosAdministrator group2012-04-11 10:16:42 AddDomainGroups: Added SophosDomainPowerUser group to SophosPowerUser group2012-04-11 10:16:43 AddDomainGroups: Added SophosDomainUser group to SophosUser group2012-04-11 10:16:43 AddDomainGroups: Action succeeded2012-04-11 10:16:52 SetSAVAdminUpdateBegin: Action started2012-04-11 10:16:52 SetSAVAdminUpdateBegin: Action succeeded2012-04-11 10:16:52 UpdateSAVI: Action started2012-04-11 10:16:52 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:16:52 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:16:52 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:16:52 UpdateSAVI: UpdateRequest signalled2012-04-11 10:16:52 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:16:52 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:16:52 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:17:00 UpdateSAVI: SAVI dll was installed successfully2012-04-11 10:17:00 UpdateSAVI: Action succeeded2012-04-11 10:17:00 SetFolderPermissions: Action started2012-04-11 10:17:00 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files2012-04-11 10:17:00 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files2012-04-11 10:17:00 SetFolderPermissions: Action succeeded2012-04-11 10:17:02 SetServiceXP: Action started2012-04-11 10:17:03 SetServiceXP: Action succeeded2012-04-11 10:17:03 SetServiceSecurity: Action started2012-04-11 10:17:03 SetServiceSecurity: Action succeeded2012-04-11 10:17:03 InstallDeviceControl: Action started2012-04-11 10:17:03 InstallDeviceControl: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:17:03 InstallDeviceControl: Action succeeded2012-04-11 10:17:03 SetAdminGroupDescription: Action started2012-04-11 10:17:04 SetAdminGroupDescription: Action succeeded2012-04-11 10:17:04 SetPowerGroupDescription: Action started2012-04-11 10:17:05 SetPowerGroupDescription: Action succeeded2012-04-11 10:17:05 SetUserGroupDescription: Action started2012-04-11 10:17:05 SetUserGroupDescription: Action succeeded2012-04-11 10:17:05 SetOnAccessGroupDescription: Action started2012-04-11 10:17:05 SetOnAccessGroupDescription: Action succeeded2012-04-11 10:17:05 DisableWebProtection: Action started2012-04-11 10:17:06 DisableWebProtection: DisableWebProtection: OK2012-04-11 10:17:06 DisableWebProtection: Action succeeded2012-04-11 10:17:06 DisableSxlLookups: Action started2012-04-11 10:17:06 DisableSxlLookups: DisableSxlLookups: OK2012-04-11 10:17:06 DisableSxlLookups: Action succeeded2012-04-11 10:17:06 UpdateSXLServerList: Action started2012-04-11 10:17:06 UpdateSXLServerList: LoadSophtainerData: GetSophtainerSection(C:\Program Files\Sophos\Sophos Anti-Virus\SXLConfig.dat) returned 0. (132 bytes returned)
    2012-04-11 10:17:06 UpdateSXLServerList: Action succeeded2012-04-11 10:17:06 GenerateSavMachineId: Action started2012-04-11 10:17:06 GenerateSavMachineId: Sav machine id = CC8CADF2-9375-4E1B-B790-6D78E98F3C992012-04-11 10:17:06 GenerateSavMachineId: Action succeeded2012-04-11 10:17:08 SetSAVAdminUpdateComplete: Action started2012-04-11 10:17:08 SetSAVAdminUpdateComplete: Action succeeded2012-04-11 10:17:08 RunPreLaunchScripts: Action started2012-04-11 10:17:08 RunPreLaunchScripts: RunPreLaunchScripts: No entries.2012-04-11 10:17:08 RunPreLaunchScripts: Action succeeded2012-04-11 10:17:08 UninstallSecurityCenter: Action started2012-04-11 10:17:08 UninstallSecurityCenter: Action succeeded2012-04-11 10:17:09 RollbackInstallDeviceControl: Action started2012-04-11 10:17:09 RollbackInstallDeviceControl: Action succeeded2012-04-11 10:17:10 RemoveSAVI: Action started2012-04-11 10:17:11 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:17:11 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:17:11 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:17:11 RemoveSAVI: UpdateRequest signalled2012-04-11 10:17:11 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:17:11 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:17:11 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:17:11 RemoveSAVI: Action succeeded2012-04-11 10:17:24 DeleteUserGroups: Action started2012-04-11 10:17:24 DeleteUserGroups: We are not a domain controller: Attempting to delete local user groups2012-04-11 10:17:26 DeleteUserGroups: Action succeeded2012-04-11 10:17:29 RollbackUpdateSavAdapterDll: Action started2012-04-11 10:17:29 RollbackUpdateSavAdapterDll: Action succeeded2012-04-11 10:17:29 DeleteOtherFiles: Action started2012-04-11 10:17:29 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Toegang geweigerd..2012-04-11 10:17:30 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.2012-04-11 10:17:30 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:17:30 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.2012-04-11 10:17:30 DeleteOtherFiles: Deleting config file folder2012-04-11 10:17:30 DeleteOtherFiles: Failed to delete config folder, 22012-04-11 10:17:30 DeleteOtherFiles: Action succeeded2012-04-11 10:17:30 ForceDeleteFiles: Action started2012-04-11 10:17:30 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: Het systeem kan het opgegeven bestand niet vinden.
    2012-04-11 10:17:30 ForceDeleteFiles: Action succeeded2012-04-11 10:17:31 RunErrorScripts: Action started2012-04-11 10:17:31 RunErrorScripts: Action succeeded2012-04-11 10:17:31 RestoreMovedFiles: Action started2012-04-11 10:17:31 RestoreMovedFiles: Action succeeded2012-04-11 10:17:31 SetUpdateFailed: Action started2012-04-11 10:17:31 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update2012-04-11 10:17:31 SetUpdateFailed: Action succeeded

    I have removes Sophos from the client, but i keep the error message when i reinstall Sophos.

    :23589
Reply
  • 0

    Christian,

    This is the log file.

    2012-04-11 10:16:08 ExtractClassicConfig: Action started2012-04-11 10:16:08 ExtractClassicConfig: Action succeeded2012-04-11 10:16:08 PreInstallChecks: Action started2012-04-11 10:16:08 PreInstallChecks: Action succeeded2012-04-11 10:16:08 SetBootDriverStartupProperty: Action started2012-04-11 10:16:08 SetBootDriverStartupProperty: Boot driver: not installed.2012-04-11 10:16:08 SetBootDriverStartupProperty: Action succeeded2012-04-11 10:16:12 SetClassFilterPresentProperty: Action started2012-04-11 10:16:12 SetClassFilterPresentProperty: Setting class filter present property to: 12012-04-11 10:16:12 SetClassFilterPresentProperty: Action succeeded2012-04-11 10:16:13 SetDriverProperty: Action started2012-04-11 10:16:13 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:16:13 SetDriverProperty: Action succeeded2012-04-11 10:16:13 SetProcessorProperties: Action started2012-04-11 10:16:13 SetProcessorProperties: Action succeeded2012-04-11 10:16:15 CheckRegForNullDACLs: Action started2012-04-11 10:16:15 CheckRegForNullDACLs: Action succeeded2012-04-11 10:16:17 WaitForSAVService: Action started2012-04-11 10:16:17 WaitForSAVService: WaitForSAVService: Walking system processes...2012-04-11 10:16:17 WaitForSAVService: WaitForSAVService: Finished walking system processes.2012-04-11 10:16:17 WaitForSAVService: Action succeeded2012-04-11 10:16:17 CheckUninstallDrivers: Action started2012-04-11 10:16:17 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false.2012-04-11 10:16:17 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false.2012-04-11 10:16:17 CheckUninstallDrivers: Action succeeded2012-04-11 10:16:17 DeleteIDEs: Action started2012-04-11 10:16:17 DeleteIDEs: Action succeeded2012-04-11 10:16:19 DeleteBDLs: Action started2012-04-11 10:16:19 DeleteBDLs: Action succeeded2012-04-11 10:16:19 DeleteHIPSConfig: Action started2012-04-11 10:16:19 DeleteHIPSConfig: Action succeeded2012-04-11 10:16:19 UpdateSavAdapterDll: Action started2012-04-11 10:16:28 UpdateSavAdapterDll: Action succeeded2012-04-11 10:16:28 CopyOtherFiles: Action started2012-04-11 10:16:28 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files2012-04-11 10:16:28 CopyOtherFiles: Copying class filter source: C:\Program Files\Sophos\AutoUpdate\cache\savxp\classfilterdrivers\i386\SDCFILTER.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\2012-04-11 10:16:28 CopyOtherFiles: Copying kms source: C:\Program Files\Sophos\AutoUpdate\cache\savxp\drivers\i386\SKMSCAN.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\2012-04-11 10:16:28 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.2012-04-11 10:16:28 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:16:28 CopyOtherFiles: Action succeeded2012-04-11 10:16:28 RegisterBufferOverflowProtection: Action started2012-04-11 10:16:28 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered.2012-04-11 10:16:28 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.2012-04-11 10:16:28 RegisterBufferOverflowProtection: BOPS path already exists2012-04-11 10:16:28 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:16:28 RegisterBufferOverflowProtection: Action succeeded2012-04-11 10:16:31 InstallDriverFromInf: Action started2012-04-11 10:16:31 InstallDriverFromInf: Executing RunInfSection with DefaultInstall and DefaultInstall.Services2012-04-11 10:16:32 InstallDriverFromInf: Action succeeded2012-04-11 10:16:32 StartDriverServices: Action started2012-04-11 10:16:32 StartDriverServices: IsServiceRunning: Unable to get a handle to requested service SAVOnAccess control. Returning false.2012-04-11 10:16:32 StartDriverServices: Legacy control service is running2012-04-11 10:16:32 StartDriverServices: Action succeeded2012-04-11 10:16:36 CreateUserGroups: Action started2012-04-11 10:16:38 CreateUserGroups: Local name of well-known group Administrators is Administrators2012-04-11 10:16:38 CreateUserGroups: Local name of well-known group PowerUsers is Hoofdgebruikers2012-04-11 10:16:38 CreateUserGroups: Local name of well-known group Users is Gebruikers2012-04-11 10:16:38 CreateUserGroups: Failed to add the members of group PowerUsers to SophosPowerUser group2012-04-11 10:16:42 CreateUserGroups: Action succeeded2012-04-11 10:16:42 AddDomainGroups: Action started2012-04-11 10:16:42 AddDomainGroups: Found SophosDomainUser group2012-04-11 10:16:42 AddDomainGroups: Found SophosDomainPowerUser group2012-04-11 10:16:42 AddDomainGroups: Found SophosDomainAdministrator group2012-04-11 10:16:42 AddDomainGroups: Added SophosDomainAdministrator group to SophosAdministrator group2012-04-11 10:16:42 AddDomainGroups: Added SophosDomainPowerUser group to SophosPowerUser group2012-04-11 10:16:43 AddDomainGroups: Added SophosDomainUser group to SophosUser group2012-04-11 10:16:43 AddDomainGroups: Action succeeded2012-04-11 10:16:52 SetSAVAdminUpdateBegin: Action started2012-04-11 10:16:52 SetSAVAdminUpdateBegin: Action succeeded2012-04-11 10:16:52 UpdateSAVI: Action started2012-04-11 10:16:52 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:16:52 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:16:52 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:16:52 UpdateSAVI: UpdateRequest signalled2012-04-11 10:16:52 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:16:52 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:16:52 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:17:00 UpdateSAVI: SAVI dll was installed successfully2012-04-11 10:17:00 UpdateSAVI: Action succeeded2012-04-11 10:17:00 SetFolderPermissions: Action started2012-04-11 10:17:00 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files2012-04-11 10:17:00 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files2012-04-11 10:17:00 SetFolderPermissions: Action succeeded2012-04-11 10:17:02 SetServiceXP: Action started2012-04-11 10:17:03 SetServiceXP: Action succeeded2012-04-11 10:17:03 SetServiceSecurity: Action started2012-04-11 10:17:03 SetServiceSecurity: Action succeeded2012-04-11 10:17:03 InstallDeviceControl: Action started2012-04-11 10:17:03 InstallDeviceControl: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:17:03 InstallDeviceControl: Action succeeded2012-04-11 10:17:03 SetAdminGroupDescription: Action started2012-04-11 10:17:04 SetAdminGroupDescription: Action succeeded2012-04-11 10:17:04 SetPowerGroupDescription: Action started2012-04-11 10:17:05 SetPowerGroupDescription: Action succeeded2012-04-11 10:17:05 SetUserGroupDescription: Action started2012-04-11 10:17:05 SetUserGroupDescription: Action succeeded2012-04-11 10:17:05 SetOnAccessGroupDescription: Action started2012-04-11 10:17:05 SetOnAccessGroupDescription: Action succeeded2012-04-11 10:17:05 DisableWebProtection: Action started2012-04-11 10:17:06 DisableWebProtection: DisableWebProtection: OK2012-04-11 10:17:06 DisableWebProtection: Action succeeded2012-04-11 10:17:06 DisableSxlLookups: Action started2012-04-11 10:17:06 DisableSxlLookups: DisableSxlLookups: OK2012-04-11 10:17:06 DisableSxlLookups: Action succeeded2012-04-11 10:17:06 UpdateSXLServerList: Action started2012-04-11 10:17:06 UpdateSXLServerList: LoadSophtainerData: GetSophtainerSection(C:\Program Files\Sophos\Sophos Anti-Virus\SXLConfig.dat) returned 0. (132 bytes returned)
    2012-04-11 10:17:06 UpdateSXLServerList: Action succeeded2012-04-11 10:17:06 GenerateSavMachineId: Action started2012-04-11 10:17:06 GenerateSavMachineId: Sav machine id = CC8CADF2-9375-4E1B-B790-6D78E98F3C992012-04-11 10:17:06 GenerateSavMachineId: Action succeeded2012-04-11 10:17:08 SetSAVAdminUpdateComplete: Action started2012-04-11 10:17:08 SetSAVAdminUpdateComplete: Action succeeded2012-04-11 10:17:08 RunPreLaunchScripts: Action started2012-04-11 10:17:08 RunPreLaunchScripts: RunPreLaunchScripts: No entries.2012-04-11 10:17:08 RunPreLaunchScripts: Action succeeded2012-04-11 10:17:08 UninstallSecurityCenter: Action started2012-04-11 10:17:08 UninstallSecurityCenter: Action succeeded2012-04-11 10:17:09 RollbackInstallDeviceControl: Action started2012-04-11 10:17:09 RollbackInstallDeviceControl: Action succeeded2012-04-11 10:17:10 RemoveSAVI: Action started2012-04-11 10:17:11 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:17:11 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:17:11 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate2012-04-11 10:17:11 RemoveSAVI: UpdateRequest signalled2012-04-11 10:17:11 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:17:11 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__2012-04-11 10:17:11 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended2012-04-11 10:17:11 RemoveSAVI: Action succeeded2012-04-11 10:17:24 DeleteUserGroups: Action started2012-04-11 10:17:24 DeleteUserGroups: We are not a domain controller: Attempting to delete local user groups2012-04-11 10:17:26 DeleteUserGroups: Action succeeded2012-04-11 10:17:29 RollbackUpdateSavAdapterDll: Action started2012-04-11 10:17:29 RollbackUpdateSavAdapterDll: Action succeeded2012-04-11 10:17:29 DeleteOtherFiles: Action started2012-04-11 10:17:29 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Toegang geweigerd..2012-04-11 10:17:30 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.2012-04-11 10:17:30 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-11 10:17:30 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.2012-04-11 10:17:30 DeleteOtherFiles: Deleting config file folder2012-04-11 10:17:30 DeleteOtherFiles: Failed to delete config folder, 22012-04-11 10:17:30 DeleteOtherFiles: Action succeeded2012-04-11 10:17:30 ForceDeleteFiles: Action started2012-04-11 10:17:30 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: Het systeem kan het opgegeven bestand niet vinden.
    2012-04-11 10:17:30 ForceDeleteFiles: Action succeeded2012-04-11 10:17:31 RunErrorScripts: Action started2012-04-11 10:17:31 RunErrorScripts: Action succeeded2012-04-11 10:17:31 RestoreMovedFiles: Action started2012-04-11 10:17:31 RestoreMovedFiles: Action succeeded2012-04-11 10:17:31 SetUpdateFailed: Action started2012-04-11 10:17:31 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update2012-04-11 10:17:31 SetUpdateFailed: Action succeeded

    I have removes Sophos from the client, but i keep the error message when i reinstall Sophos.

    :23589
Children
No Data