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Failed to install SAVXP: The MSI has failed.

MichaelR

Hello,

We get the following error message on several computers:

Failed to install SAVXP: The MSI has failed.

Tried to reinstall sophos but that makes no difference.

Can you help me.

:23489


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  • 0

    Hello Christian.

    I have this problem on 50 clients.

    I have found the following log file.

    Property(S): SourcedirProduct = {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}MSI (s) (58:28) [08:38:33:452]: Note: 1: 1729 MSI (s) (58:28) [08:38:33:452]: Product: Sophos Anti-Virus -- Configuration failed.
    MSI (s) (58:28) [08:38:33:468]: Het product is opnieuw geconfigureerd. Productnaam: Sophos Anti-Virus. Productversie: 10.0.3. Producttaal: 1033. Status van geslaagd/mislukt opnieuw configureren: 1603.
    MSI (s) (58:28) [08:38:33:468]: Cleaning up uninstalled install packages, if any existMSI (s) (58:28) [08:38:33:468]: MainEngineThread is returning 1603MSI (s) (58:9C) [08:38:33:468]: No System Restore sequence number for this installation.=== Logging stopped: 11-4-2012  8:38:33 ===MSI (s) (58:9C) [08:38:33:484]: User policy value 'DisableRollback' is 0MSI (s) (58:9C) [08:38:33:484]: Machine policy value 'DisableRollback' is 0MSI (s) (58:9C) [08:38:33:484]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (58:9C) [08:38:33:484]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (58:9C) [08:38:33:484]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (58:9C) [08:38:33:484]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1MSI (s) (58:9C) [08:38:33:484]: Restoring environment variablesMSI (c) (B4:AC) [08:38:33:484]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1MSI (c) (B4:AC) [08:38:33:484]: MainEngineThread is returning 1603=== Verbose logging stopped: 11-4-2012  8:38:33 ===
    2012-04-11 08:38:33 ERROR: Installation failed

    :23585
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  • 0

    Hello Christian.

    I have this problem on 50 clients.

    I have found the following log file.

    Property(S): SourcedirProduct = {9ACB414D-9347-40B6-A453-5EFB2DB59DFA}MSI (s) (58:28) [08:38:33:452]: Note: 1: 1729 MSI (s) (58:28) [08:38:33:452]: Product: Sophos Anti-Virus -- Configuration failed.
    MSI (s) (58:28) [08:38:33:468]: Het product is opnieuw geconfigureerd. Productnaam: Sophos Anti-Virus. Productversie: 10.0.3. Producttaal: 1033. Status van geslaagd/mislukt opnieuw configureren: 1603.
    MSI (s) (58:28) [08:38:33:468]: Cleaning up uninstalled install packages, if any existMSI (s) (58:28) [08:38:33:468]: MainEngineThread is returning 1603MSI (s) (58:9C) [08:38:33:468]: No System Restore sequence number for this installation.=== Logging stopped: 11-4-2012  8:38:33 ===MSI (s) (58:9C) [08:38:33:484]: User policy value 'DisableRollback' is 0MSI (s) (58:9C) [08:38:33:484]: Machine policy value 'DisableRollback' is 0MSI (s) (58:9C) [08:38:33:484]: Incrementing counter to disable shutdown. Counter after increment: 0MSI (s) (58:9C) [08:38:33:484]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (58:9C) [08:38:33:484]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (58:9C) [08:38:33:484]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1MSI (s) (58:9C) [08:38:33:484]: Restoring environment variablesMSI (c) (B4:AC) [08:38:33:484]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1MSI (c) (B4:AC) [08:38:33:484]: MainEngineThread is returning 1603=== Verbose logging stopped: 11-4-2012  8:38:33 ===
    2012-04-11 08:38:33 ERROR: Installation failed

    :23585
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