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Failed to install SAVXP: The MSI has failed.

MichaelR

Hello,

We get the following error message on several computers:

Failed to install SAVXP: The MSI has failed.

Tried to reinstall sophos but that makes no difference.

Can you help me.

:23489


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    Hello Christian,

    2012-04-05 12:31:32 RollbackUpdateSavAdapterDll: Action started2012-04-05 12:31:32 RollbackUpdateSavAdapterDll: Failed to re-add SAVAdapter key (0x2)2012-04-05 12:31:32 RollbackUpdateSavAdapterDll: Action succeeded2012-04-05 12:31:32 DeleteOtherFiles: Action started2012-04-05 12:31:32 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Toegang geweigerd..2012-04-05 12:31:32 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf04 with error: Toegang geweigerd..2012-04-05 12:31:32 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.2012-04-05 12:31:32 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-05 12:31:32 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.2012-04-05 12:31:32 DeleteOtherFiles: Deleting config file folder2012-04-05 12:31:32 DeleteOtherFiles: Failed to delete config folder, 32012-04-05 12:31:32 DeleteOtherFiles: Action succeeded2012-04-05 12:31:32 ForceDeleteFiles: Action started2012-04-05 12:31:32 ForceDeleteFiles: Action succeeded2012-04-05 12:31:32 RunErrorScripts: Action started2012-04-05 12:31:32 RunErrorScripts: Action succeeded2012-04-05 12:31:32 RestoreMovedFiles: Action started2012-04-05 12:31:32 RestoreMovedFiles: Action succeeded2012-04-05 12:31:32 SetUpdateFailed: Action started2012-04-05 12:31:32 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update2012-04-05 12:31:32 SetUpdateFailed: Action succeeded

    Toegang geweigerd = access denied.

    Michael

    :23497
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  • 0

    Hello Christian,

    2012-04-05 12:31:32 RollbackUpdateSavAdapterDll: Action started2012-04-05 12:31:32 RollbackUpdateSavAdapterDll: Failed to re-add SAVAdapter key (0x2)2012-04-05 12:31:32 RollbackUpdateSavAdapterDll: Action succeeded2012-04-05 12:31:32 DeleteOtherFiles: Action started2012-04-05 12:31:32 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Toegang geweigerd..2012-04-05 12:31:32 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf04 with error: Toegang geweigerd..2012-04-05 12:31:32 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete.2012-04-05 12:31:32 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x862012-04-05 12:31:32 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action.2012-04-05 12:31:32 DeleteOtherFiles: Deleting config file folder2012-04-05 12:31:32 DeleteOtherFiles: Failed to delete config folder, 32012-04-05 12:31:32 DeleteOtherFiles: Action succeeded2012-04-05 12:31:32 ForceDeleteFiles: Action started2012-04-05 12:31:32 ForceDeleteFiles: Action succeeded2012-04-05 12:31:32 RunErrorScripts: Action started2012-04-05 12:31:32 RunErrorScripts: Action succeeded2012-04-05 12:31:32 RestoreMovedFiles: Action started2012-04-05 12:31:32 RestoreMovedFiles: Action succeeded2012-04-05 12:31:32 SetUpdateFailed: Action started2012-04-05 12:31:32 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update2012-04-05 12:31:32 SetUpdateFailed: Action succeeded

    Toegang geweigerd = access denied.

    Michael

    :23497
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