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Failed to install SAVXP: The MSI has failed.

MichaelR

Hello,

We get the following error message on several computers:

Failed to install SAVXP: The MSI has failed.

Tried to reinstall sophos but that makes no difference.

Can you help me.

:23489


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    Hello Christian,

    I manange these computer with SEC version 5.0.08.

    The problem is on Win XP and Win 7..

    I have already tried to reinstall by protect computers from console.

    Here is the log file.

    MSI (s) (44:9C) [12:30:14:043]: Executing op: CustomActionSchedule(Action=SwiUpdate_install.11DACB83_28A7_4FA6_AF5B_C006E340C101,ActionType=1058,Source=C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\,Target="C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe" /update,)MSI (s) (44:9C) [12:30:14:590]: Note: 1: 1722 2: SwiUpdate_install.11DACB83_28A7_4FA6_AF5B_C006E340C101 3: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\ 4: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe" /update MSI (s) (44:9C) [12:30:14:590]: Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action SwiUpdate_install.11DACB83_28A7_4FA6_AF5B_C006E340C101, location: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\, command: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe" /update 
    MSI (s) (44:9C) [12:30:14:590]: User policy value 'DisableRollback' is 0MSI (s) (44:9C) [12:30:14:590]: Machine policy value 'DisableRollback' is 0Action ended 12:30:14: InstallFinalize. Return value 3.

    :23493
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  • 0

    Hello Christian,

    I manange these computer with SEC version 5.0.08.

    The problem is on Win XP and Win 7..

    I have already tried to reinstall by protect computers from console.

    Here is the log file.

    MSI (s) (44:9C) [12:30:14:043]: Executing op: CustomActionSchedule(Action=SwiUpdate_install.11DACB83_28A7_4FA6_AF5B_C006E340C101,ActionType=1058,Source=C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\,Target="C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe" /update,)MSI (s) (44:9C) [12:30:14:590]: Note: 1: 1722 2: SwiUpdate_install.11DACB83_28A7_4FA6_AF5B_C006E340C101 3: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\ 4: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe" /update MSI (s) (44:9C) [12:30:14:590]: Product: Sophos Anti-Virus -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action SwiUpdate_install.11DACB83_28A7_4FA6_AF5B_C006E340C101, location: C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\, command: "C:\Program Files\Sophos\Sophos Anti-Virus\Web Intelligence\swi_update.exe" /update 
    MSI (s) (44:9C) [12:30:14:590]: User policy value 'DisableRollback' is 0MSI (s) (44:9C) [12:30:14:590]: Machine policy value 'DisableRollback' is 0Action ended 12:30:14: InstallFinalize. Return value 3.

    :23493
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