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False positive mal/HTMLgen-a

Aleksandar Milev

Sophos users are reporting that they're getting this Mal/HTMLGen-A error for my site: https://primehealthbg.com/

I scanned my website multiple times and everything looks ok. I submitted a ticket via the ticketing system and my request was rejected without an explanation. 

Can you advise me on how to solve that issue? 



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  • +1

    Hello Aleksandar,

    Thank you for reaching us, Upon checking on the said website. We're able to access the site without any issue, not detection. Can you check the current status of it? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
Reply
  • +1

    Hello Aleksandar,

    Thank you for reaching us, Upon checking on the said website. We're able to access the site without any issue, not detection. Can you check the current status of it? 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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