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Problem with updates - EXCEPTION ACCESS VIOLATION

wellsm

I'm having a problem on a few of our clients.  We're seeing these PCs pop up with this error:

"There was a problem while establishing a conneciton to the server.  Details: EXCEPTION ACCESS VIOLATION at 0x77C47FD4"

I've tried changing the update point from http: based to UNC with no change.  The environment has been consistent, as far as I can tell.  The account is fine and not locked out.

So far the fix has been to rerun the install.

Any thoughts?

:39503


This thread was automatically locked due to age.
Parents
  • 0

    Once it fails, it fails forever.  (Well, I have not seen one recover by itself.)

    I don't see anything in the local event logs.

    From one of the ALUpdate log files:

    Trace(2013-Apr-12 20:29:20): ALUpdate(AutoUpdate.Started): 
Trace(2013-Apr-12 20:29:20): UpdateCoordinator::UpdateNow: Entering
Trace(2013-Apr-12 20:29:20): PopulateCache: Entering
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend started
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:29:20): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-Apr-12 20:29:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Apr-12 20:29:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2013-Apr-12 20:29:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Apr-12 20:29:20): Calling package_source_init
Trace(2013-Apr-12 20:29:20): TrySyncProduct, Calling BeginSync
Trace(2013-Apr-12 20:29:20): Custom certificate already present.
Trace(2013-Apr-12 20:29:21): ALUpdate(Error): EXCEPTION_ACCESS_VIOLATION at 0x76D44660
Trace(2013-Apr-12 20:29:22): IPCSender::ProcessSend exiting
Trace(2013-Apr-12 20:29:22): ALUpdate::main: terminal problem!
Trace(2013-Apr-12 20:59:20): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2013-Apr-12 20:59:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-Apr-12 20:59:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-Apr-12 20:59:20): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-Apr-12 20:59:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-Apr-12 20:59:20): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-Apr-12 20:59:20): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-Apr-12 20:59:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-Apr-12 20:59:20): Computer is a not possible cluster
Trace(2013-Apr-12 20:59:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 20:59:20): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-Apr-12 20:59:20): Considering subscribed products.
Trace(2013-Apr-12 20:59:20): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2013-Apr-12 20:59:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed.
Trace(2013-Apr-12 20:59:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list.
Trace(2013-Apr-12 20:59:20): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Apr-12 20:59:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-Apr-12 20:59:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-Apr-12 20:59:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2013-Apr-12 20:59:20): GenerateCustomerID: complete
Trace(2013-Apr-12 20:59:20): Computer is a not possible cluster
Trace(2013-Apr-12 20:59:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 20:59:20): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend started
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:59:20): RMSMessageHandler: ALUpdateStart
Trace(2013-Apr-12 20:59:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:59:20): ALUpdate(AutoUpdate.Started): 
Trace(2013-Apr-12 20:59:20): UpdateCoordinator::UpdateNow: Entering
Trace(2013-Apr-12 20:59:20): PopulateCache: Entering
Trace(2013-Apr-12 20:59:20): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-Apr-12 20:59:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Apr-12 20:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2013-Apr-12 20:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Apr-12 20:59:20): Calling package_source_init
Trace(2013-Apr-12 20:59:20): TrySyncProduct, Calling BeginSync
Trace(2013-Apr-12 20:59:20): Custom certificate already present.
Trace(2013-Apr-12 20:59:21): ALUpdate(Error): EXCEPTION_ACCESS_VIOLATION at 0x76D44660
Trace(2013-Apr-12 20:59:22): IPCSender::ProcessSend exiting
Trace(2013-Apr-12 20:59:22): ALUpdate::main: terminal problem!
Trace(2013-Apr-12 21:29:20): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2013-Apr-12 21:29:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-Apr-12 21:29:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-Apr-12 21:29:20): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-Apr-12 21:29:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-Apr-12 21:29:20): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-Apr-12 21:29:20): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-Apr-12 21:29:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-Apr-12 21:29:20): Computer is a not possible cluster
Trace(2013-Apr-12 21:29:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 21:29:20): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-Apr-12 21:29:20): Considering subscribed products.
Trace(2013-Apr-12 21:29:20): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2013-Apr-12 21:29:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed.
Trace(2013-Apr-12 21:29:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list.
Trace(2013-Apr-12 21:29:20): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Apr-12 21:29:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-Apr-12 21:29:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-Apr-12 21:29:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2013-Apr-12 21:29:20): GenerateCustomerID: complete
Trace(2013-Apr-12 21:29:20): Computer is a not possible cluster
Trace(2013-Apr-12 21:29:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 21:29:20): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend started
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 21:29:20): RMSMessageHandler: ALUpdateStart
Trace(2013-Apr-12 21:29:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 21:29:20): ALUpdate(AutoUpdate.Started):
    :39529
Reply
  • 0

    Once it fails, it fails forever.  (Well, I have not seen one recover by itself.)

    I don't see anything in the local event logs.

    From one of the ALUpdate log files:

    Trace(2013-Apr-12 20:29:20): ALUpdate(AutoUpdate.Started): 
Trace(2013-Apr-12 20:29:20): UpdateCoordinator::UpdateNow: Entering
Trace(2013-Apr-12 20:29:20): PopulateCache: Entering
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend started
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:29:20): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-Apr-12 20:29:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Apr-12 20:29:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2013-Apr-12 20:29:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Apr-12 20:29:20): Calling package_source_init
Trace(2013-Apr-12 20:29:20): TrySyncProduct, Calling BeginSync
Trace(2013-Apr-12 20:29:20): Custom certificate already present.
Trace(2013-Apr-12 20:29:21): ALUpdate(Error): EXCEPTION_ACCESS_VIOLATION at 0x76D44660
Trace(2013-Apr-12 20:29:22): IPCSender::ProcessSend exiting
Trace(2013-Apr-12 20:29:22): ALUpdate::main: terminal problem!
Trace(2013-Apr-12 20:59:20): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2013-Apr-12 20:59:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-Apr-12 20:59:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-Apr-12 20:59:20): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-Apr-12 20:59:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-Apr-12 20:59:20): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-Apr-12 20:59:20): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-Apr-12 20:59:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-Apr-12 20:59:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-Apr-12 20:59:20): Computer is a not possible cluster
Trace(2013-Apr-12 20:59:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 20:59:20): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-Apr-12 20:59:20): Considering subscribed products.
Trace(2013-Apr-12 20:59:20): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2013-Apr-12 20:59:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed.
Trace(2013-Apr-12 20:59:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list.
Trace(2013-Apr-12 20:59:20): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Apr-12 20:59:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-Apr-12 20:59:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-Apr-12 20:59:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2013-Apr-12 20:59:20): GenerateCustomerID: complete
Trace(2013-Apr-12 20:59:20): Computer is a not possible cluster
Trace(2013-Apr-12 20:59:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 20:59:20): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend started
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:59:20): RMSMessageHandler: ALUpdateStart
Trace(2013-Apr-12 20:59:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 20:59:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 20:59:20): ALUpdate(AutoUpdate.Started): 
Trace(2013-Apr-12 20:59:20): UpdateCoordinator::UpdateNow: Entering
Trace(2013-Apr-12 20:59:20): PopulateCache: Entering
Trace(2013-Apr-12 20:59:20): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2013-Apr-12 20:59:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2013-Apr-12 20:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2013-Apr-12 20:59:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2013-Apr-12 20:59:20): Calling package_source_init
Trace(2013-Apr-12 20:59:20): TrySyncProduct, Calling BeginSync
Trace(2013-Apr-12 20:59:20): Custom certificate already present.
Trace(2013-Apr-12 20:59:21): ALUpdate(Error): EXCEPTION_ACCESS_VIOLATION at 0x76D44660
Trace(2013-Apr-12 20:59:22): IPCSender::ProcessSend exiting
Trace(2013-Apr-12 20:59:22): ALUpdate::main: terminal problem!
Trace(2013-Apr-12 21:29:20): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2013-Apr-12 21:29:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not available from Sophos.
Trace(2013-Apr-12 21:29:20): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2013-Apr-12 21:29:20): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2013-Apr-12 21:29:20): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2013-Apr-12 21:29:20): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2013-Apr-12 21:29:20): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2013-Apr-12 21:29:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2013-Apr-12 21:29:20): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2013-Apr-12 21:29:20): Computer is a not possible cluster
Trace(2013-Apr-12 21:29:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 21:29:20): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2013-Apr-12 21:29:20): Considering subscribed products.
Trace(2013-Apr-12 21:29:20): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2013-Apr-12 21:29:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed.
Trace(2013-Apr-12 21:29:20): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list.
Trace(2013-Apr-12 21:29:20): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2013-Apr-12 21:29:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2013-Apr-12 21:29:20): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2013-Apr-12 21:29:20): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2013-Apr-12 21:29:20): GenerateCustomerID: complete
Trace(2013-Apr-12 21:29:20): Computer is a not possible cluster
Trace(2013-Apr-12 21:29:20): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2013-Apr-12 21:29:20): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend started
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 21:29:20): RMSMessageHandler: ALUpdateStart
Trace(2013-Apr-12 21:29:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2013-Apr-12 21:29:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2013-Apr-12 21:29:20): ALUpdate(AutoUpdate.Started):
    :39529
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