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SSPService, high memory usage in win10 - multiple systems

Hey all,

SSPService.exe is bringing numerous windows 10 pro machines to a crawl in my department where the memory usage is 99-100% as seen under Processes in the task manager. This appears to be 100% of the time.

What is the current solution? These machines are all on latest updates for Sophos and windows.

Thanks,

matt

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Matt Lawrence over 3 years ago in reply to GlennSen +1

As one example of many where sophos is running non-stop in high usage.

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0 Mitchell Gunter over 3 years ago

Hi Matt, we have the same problem, where you able to find a solution to this ?
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0 Matt Lawrence over 3 years ago in reply to Mitchell Gunter

I haven't to date. I am getting hammered by staff because all the computers are extremely bogged down. I was hoping to get a response in the forum but will be creating a ticket.
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0 GlennSen over 3 years ago in reply to Matt Lawrence

Hello Matt,

For those affected systems may we know what's the current version of the endpoint installed on it. I would like to ask your help if you can perform the basic troubleshooting on one affected device. Once you identify which component triggers SSP to have such a high Utilization, re-create the issue and Collect SDU logs and Procmon so that we can take a peek at the logs and found out what's going on.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer | Global Community and Digital Customer Support

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0 GlennSen over 3 years ago in reply to Matt Lawrence

Hello Matt,

For those affected systems may we know what's the current version of the endpoint installed on it. I would like to ask your help if you can perform the basic troubleshooting on one affected device. Once you identify which component triggers SSP to have such a high Utilization, re-create the issue and Collect SDU logs and Procmon so that we can take a peek at the logs and found out what's going on.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer | Global Community and Digital Customer Support

Connect, Engage, Earn Rewards - Join the Sophos Community
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