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Failing autoupdate

funboy321

Hello all.

I have recently installed IE 8 on my Vista Home premium desktop and noticed that the autoupdate of Sophos no longer runs,

I get "could not contact server" error and the little red cross on the Sophos shield in the taskbar. I have entered the update details several times and made sure that they are correct. Previous to IE 8 I had no problems.

I have had a read of http://www.sophos.com/support/knowledgebase/article/59494.html and would like to start by trying this.

The issue I have is that Step 2 states "In the Computer Management window, open Services & Applications | Indexing Service | System | Directories"

I can't find the path above, all I see is "Services" and "WMI Control" and cannot find anything refering to directories to add exclusions.

I googled it a bit and found some references to GPEdit.MSC, which apparently my version of Vista Home doesn't have,

I would sooner have Sophos Autoupdate than the lastest version of IE, so if it is necessary to revert to an older version I am more than happy to do that.

Thanks for your time.

:4714


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  • 0

    Hi,

    I've been having the same problem for days now ("could not contact server"), only difference is I'm on windows XP and I haven't upgraded to IE8 yet. Only thing I did recently was change the update frequency from 90mins to 120mins (although a few days earlier I changed it from 60mins to 90mins and it still updated).

    I'm not very computer savvy but I've searched the knowledgebase and couldn't find anything to help except possible clues that don't lead anywhere cos they tell me I need to find a bit of information.......which then proves to be elusive.

    I'm stumped (granted, that's not hard to do with my technical expertise! LOL). Can anyone help please? :smileysad: Cheers

    :4716
Reply
  • 0

    Hi,

    I've been having the same problem for days now ("could not contact server"), only difference is I'm on windows XP and I haven't upgraded to IE8 yet. Only thing I did recently was change the update frequency from 90mins to 120mins (although a few days earlier I changed it from 60mins to 90mins and it still updated).

    I'm not very computer savvy but I've searched the knowledgebase and couldn't find anything to help except possible clues that don't lead anywhere cos they tell me I need to find a bit of information.......which then proves to be elusive.

    I'm stumped (granted, that's not hard to do with my technical expertise! LOL). Can anyone help please? :smileysad: Cheers

    :4716
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