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Failing autoupdate

funboy321

Hello all.

I have recently installed IE 8 on my Vista Home premium desktop and noticed that the autoupdate of Sophos no longer runs,

I get "could not contact server" error and the little red cross on the Sophos shield in the taskbar. I have entered the update details several times and made sure that they are correct. Previous to IE 8 I had no problems.

I have had a read of http://www.sophos.com/support/knowledgebase/article/59494.html and would like to start by trying this.

The issue I have is that Step 2 states "In the Computer Management window, open Services & Applications | Indexing Service | System | Directories"

I can't find the path above, all I see is "Services" and "WMI Control" and cannot find anything refering to directories to add exclusions.

I googled it a bit and found some references to GPEdit.MSC, which apparently my version of Vista Home doesn't have,

I would sooner have Sophos Autoupdate than the lastest version of IE, so if it is necessary to revert to an older version I am more than happy to do that.

Thanks for your time.

:4714


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    Hi,

    I would suggest you check the AutoUpdate logs for the error:

    Error is :CIDSYNC_E_CIDSWAPERROR (Could not swap temporary and local CID directories).

    to confirm that's the problem, although as a quick test and a possible workaround if you're not too worried about indexing and searching the machine, I would suggest you try:

    1. Go into services.

    Start - run - services.msc

    2. Locate the service:

    "Windows Search"

    In the properties, set the start-up type to disabled.

    3. Reboot the machine.

    Check that AutoUpdate now works on start-up.

    I hope this helps,

    Jak

    :4715
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  • 0

    Hi,

    I would suggest you check the AutoUpdate logs for the error:

    Error is :CIDSYNC_E_CIDSWAPERROR (Could not swap temporary and local CID directories).

    to confirm that's the problem, although as a quick test and a possible workaround if you're not too worried about indexing and searching the machine, I would suggest you try:

    1. Go into services.

    Start - run - services.msc

    2. Locate the service:

    "Windows Search"

    In the properties, set the start-up type to disabled.

    3. Reboot the machine.

    Check that AutoUpdate now works on start-up.

    I hope this helps,

    Jak

    :4715
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