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4.7 console install

LukeA

Ok so I seem to be having a bunch of troubles installing the new 4.7 console.  I was upgrading from the 4.5 version and somehow its all jacked up now.  When I go to install it gets to the screen where it asks for the custom or complete install, when I click on the complete install and next it starts for a second and then comes up with a error.  "The installation procedure cannot continue as user account SophosUpdateMgr already exists.  Please see KBA 61397 for more information."  So after looking 61397 over I deleted the SophosUpdateMgr account out of AD and tried the install again to come back to the same message.  Any ideas?  This is the first time I have done a Sophos install and I'm already not liking it....

:13383


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    I was unable to find that file in my warehouse at all, so I emptied it out again.  The subscription looks to be normal, I emailed a tech yesterday and they said to "rebuild my subscription", so I created a new one and set the update manager to that one.  I deleted the 2 files you listed and started it back up and its working on refilling the warehouse again.  Thank you for your expertise and help.  I will repost after warehouse fills and if errors arrise.

    :13473
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  • 0

    I was unable to find that file in my warehouse at all, so I emptied it out again.  The subscription looks to be normal, I emailed a tech yesterday and they said to "rebuild my subscription", so I created a new one and set the update manager to that one.  I deleted the 2 files you listed and started it back up and its working on refilling the warehouse again.  Thank you for your expertise and help.  I will repost after warehouse fills and if errors arrise.

    :13473
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