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4.7 console install

LukeA

Ok so I seem to be having a bunch of troubles installing the new 4.7 console.  I was upgrading from the 4.5 version and somehow its all jacked up now.  When I go to install it gets to the screen where it asks for the custom or complete install, when I click on the complete install and next it starts for a second and then comes up with a error.  "The installation procedure cannot continue as user account SophosUpdateMgr already exists.  Please see KBA 61397 for more information."  So after looking 61397 over I deleted the SophosUpdateMgr account out of AD and tried the install again to come back to the same message.  Any ideas?  This is the first time I have done a Sophos install and I'm already not liking it....

:13383


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    SUM encounters a checksum error for the mentioned file and therefore aborts all other actions. In "my" Warehouse the file (0fc01608b56f932491b5e2e37ce64112x000 .dat) has a size of 2,611,804 bytes - is this what you see?

    First of all, please check the subscription if it looks correct or has any weird content (like here). If it does look ok stop the management service, empty the Warehouse and also delete SUM_status.xml and specialactions.xml . Start the service and instruct SUM to update. You already know how and where to look and what to post (the LogViewer screenshot is no longer needed) if there's again an error .

    Christian 

    :13471
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  • 0

    SUM encounters a checksum error for the mentioned file and therefore aborts all other actions. In "my" Warehouse the file (0fc01608b56f932491b5e2e37ce64112x000 .dat) has a size of 2,611,804 bytes - is this what you see?

    First of all, please check the subscription if it looks correct or has any weird content (like here). If it does look ok stop the management service, empty the Warehouse and also delete SUM_status.xml and specialactions.xml . Start the service and instruct SUM to update. You already know how and where to look and what to post (the LogViewer screenshot is no longer needed) if there's again an error .

    Christian 

    :13471
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